Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ming Soon Goh

Summary

Experienced Customer Service - Supervisor bringing 5 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Outgoing Customer Service - Supervisor with experience overseeing multiple tasks and managing employees successfully. Hardworking professional committed to providing outstanding customer service and assistance.

Overview

5
5
years of professional experience

Work History

Air Export - Customer Service Supervisor

Schenker Singapore (Pte) Ltd
10.2017 - Current
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.

Education

Bedok View Secondary School
Bedok
12.2005

Skills

  • Customer Relationship Management
  • Customer Service
  • Goal Attainment
  • Customer Escalations
  • Job Assignments
  • Pivot Tables

Timeline

Air Export - Customer Service Supervisor

Schenker Singapore (Pte) Ltd
10.2017 - Current

Bedok View Secondary School
Ming Soon Goh