Mingshun NG
Summary
Confident and experienced working in fast pace environments. problem resolution and efficient research.
Hardworking and passionate with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Able to multi tasks with a high degree of accuracy. Upbeat and energetic handling situations through resourcefulness and adaptability.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Pomellato (Kering) Watches And Jewelry Pte Ltd
09.2023 - Current
- Headhunted to join Pomellato Marina Bay Sands as a Senior Sales Associate
- Boosted sales revenue by developing and maintaining strong relationships with clients
- Share the Pomellato story, the commitment to high standards and collections with clients
- Enhance the client database with accuracy, communicate on novelties, events, gifting and campaigns.
- Monitored sales team performance and provided constructive feedback.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Developed sales plans to increase market sales, customer base and revenue.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Developing, coordinating and enforcing systems, policies and procedures.
Sales Associate
Chopard (Asia) Pte Ltd
10.2012 - 09.2023
- Headhunted to join Chopard Marina Bay Sands as a Sales Associate
- Assisting retail manager on retail operations, sales activities, and CRM
- Took the initiative to plan and organise data for inventory control with the merchandising department in order to maintain a healthy and balance inventory as well as discuss with colleagues to ensure everyone acts as a team player
- Took the initiative to change the display of stocks by ensuring new creation / different ranges of creation are well display in the boutique
- Suggesting constructive ideas / skills with colleagues by thinking out of the box
- Initiated CRM initiatives with the team to improve/maintain well balanced relationship with clients
- Encourage fellow colleagues to forecast on slow months with private appointment or novelties viewing
- Appointed ambassador for MBS boutique to participate in a 2 day overseas seminar held in Singapore 2014, along with colleagues from Thailand, Taiwan and Indonesia.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Senior Customer Service Executive
Lee Hwa (Aspial Corporation) Pte Ltd
08.2006 - 10.2012
- Contributed to a positive work environment by supporting fellow colleagues in achieving their individual goals and targets.
- Responded to telephone and in-person requests for information.
- Ensuring monthly budget / target is achieve with good service and good product knowledge.
- Progression of staffing, including attendances, grooming and attitude.
- Planning of schedule incurred in daily operation such as staff schedule.
- Awarded Bronze and Silver service star in 2008 and 2011.
- Enlisted for Singapore Tourism Board award of recognized service.
Sales Consultant
Osim Pte Ltd
08.2004 - 05.2006
- Advised clients on appropriate product selections based on their needs, ensuring optimal satisfaction levels upon purchase.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Applied Jewellery Professional Diploma (AJT), GIA
06.2020
Skills
- Retail Store Operations
- Visual Displays and Presentations
- Sales initiatives
- Teamwork and Collaboration
- Sales Forecasting
- Team Leadership
- Inventory Control
Languages
English
Chinese (Mandarin)
Certification
- Certificate (Far East Gem Institute) May 2017
- Certificate of completion GIA Coloured Stone Essentials May 2020
- Certificate of completion GIA Diamonds Essentials June 2020
- Certificate of completion GIA Jewelry Essentials May 2020
- Letter of appreciation Chopard Millionaires' Club 2022 from President of Chopard
- Certificate of Top sales Achievement in year 2014, 2015, 2017, 2019, 2021 & 2022
- Certificate of Workplace Safety and Health Practices Implementation (Environmental services) August 2020
- Certificate of Attendance Compliance Training by the Anti-Money Laundering/Countering the Financing of Terrorism Division
- Statement of Attainment Adapt to changes July 2023
Period of notice
2 months
References
Sam Goh
+65 90477447
Yap Ping Wee
+65 98512866
Timeline
Senior Sales Associate
Pomellato (Kering) Watches And Jewelry Pte Ltd
09.2023 - Current
Sales Associate
Chopard (Asia) Pte Ltd
10.2012 - 09.2023
Senior Customer Service Executive
Lee Hwa (Aspial Corporation) Pte Ltd
08.2006 - 10.2012
Sales Consultant
Osim Pte Ltd
08.2004 - 05.2006
Applied Jewellery Professional Diploma (AJT), GIA
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