Ming Ming Ong
Singapore
Summary
Dynamic and dedicated team member recognized for a robust work ethic and exceptional problem-solving skills. Proven ability to tackle complex challenges with innovative solutions, fostering collaboration and driving project success. Committed to continuous improvement and positively contributing to team dynamics, ensuring efficient goal achievement. Eager to leverage strengths in a fast-paced environment that values creativity and teamwork.
Overview
15
15
years of professional experience
Work History
Senior Guest Service Agent
Marina Bay Sands
07.2023 - Current
- Enhanced guest satisfaction by promptly addressing concerns and resolving issues.
- Supported manager in implementing new initiatives aimed at enhancing the overall guest experience.
- Assisted colleagues during peak times or staff shortages, demonstrating strong teamwork skills.
- Provided knowledgeable recommendations on local attractions, restaurants, and transportation options to enhance guests'' stay experiences.
- Cultivated positive relationships with guests through exceptional communication and personalized service.
- Assisted in training new Guest Service Agents, ensuring adherence to company standards and protocols.
- Coordinated with other departments to address specific guest requests or requirements in a timely manner.
- Assisted luxury shoppers, including Marina Bay Sands members, with exclusive services and spending accumulation.
Customer Service Executive (documentation)
Epos Shipping & Logistics Pte Ltd
07.2022 - 04.2023
- Reply and handle emails and calls
- Submit S/I to carrier to generate B/L draft
- Arrange transport for truck in and truck out container
- Issue payment voucher for freight payment
- Issue invoice to bill customer for shipping charges
- Submit S/I to carrier to generate B/L draft
- Arrange transport for truck in and truck out container and follow up closely
- Issue payment voucher for freight payment
- Apply export/import permit, CECA, Form D & PSIC for client
Customer Service Executive - LCL
DC Logistics
10.2021 - 05.2022
- Reply and handle emails and calls
- Create new account for new client
- Provide quotation to new and existing client
Purchasing cum admin
Lek Hung Precision Work Sdn Bhd
04.2018 - 09.2021
- Prepare purchase order, delivery order
- Negotiate pricing with supplier and transporter
- Follow up with supplier order status
- Calculate supplier monthly payment, issue cheque
- Manage Inventory
- Update progress report to customer
Agent
AIA Berhad
01.2016 - 03.2018
- Propose life insurance and takaful insurance to prospect
- Collect premium from client
- Cold call and direct approaching
Admin Assistant
Merge Jati Engineering Sdn Bhd
12.2012 - 12.2015
- Calculate worker monthly salary, staff claim
- Calculate monthly supplier payment, issue cheque
- Arrange maintainance of office equipment
- Planning for company trip
Cashier
Alice Bakery Ingredients Shop
01.2011 - 12.2012
- Repacking Ingredients, stock checking
- Arrange for baking class
Education
Primary -
SJKC Perempuan Klang
Secondary - undefined
SMJK Chung Hwa
Skills
- Microsoft office application: Excel, Word & Powerpoint
Languages
English
Intermediate (B1)
Malay
Intermediate (B1)
Chinese (Mandarin)
Advanced (C1)
Timeline
Senior Guest Service Agent
Marina Bay Sands
07.2023 - Current
Customer Service Executive (documentation)
Epos Shipping & Logistics Pte Ltd
07.2022 - 04.2023
Customer Service Executive - LCL
DC Logistics
10.2021 - 05.2022
Purchasing cum admin
Lek Hung Precision Work Sdn Bhd
04.2018 - 09.2021
Agent
AIA Berhad
01.2016 - 03.2018
Admin Assistant
Merge Jati Engineering Sdn Bhd
12.2012 - 12.2015
Cashier
Alice Bakery Ingredients Shop
01.2011 - 12.2012
Secondary - undefined
SMJK Chung Hwa
Primary -
SJKC Perempuan Klang
FAMILY DETAILS
- Lee Lian Hooi, Age: 62, Relationship: Mother, Occupation: Retired
- Ong Wan Yen, Age: 39, Relationship: Sister, Occupation: Beautician
- Ong Ming Jer, Age: 32, Relationship: Brother, Occupation: Kitchen Helper
RERERENCES
Nina Santiago
Marina Bay Sands Pte Ltd
+65 91807268
Ninaducut.santiago@marinabaysands.com
EXPECTED SALARY
SGD 3,100
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