Ming Lin Chua
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Assistant Manager - Operations
Fei Siong Group
07.2022 - Current
- Supervised operations team to support operational excellence and excellent customer service.
- Coordinated with General Manager in different operational issues and promotional activities.
- Developed and maintain operational guidelines for staff.
- Monitored employee productivity and optimized procedures to reduce costs.
- Monitored inventory and approved reorders of stock to secure necessary resources and meet customer demand.
- Communicated with customers to assess satisfaction with products and services received.
- Stayed up-to-date with industry trends and best practices to improve skills and organizational operations.
- Monitored key performance metrics to identify areas for improvement.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Developed systems and procedures to improve operational quality and team efficiency.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Assistant Area Manager
NTUC FOODFARE CO PTE LTD
05.2020 - 06.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed strategy to increase sales and drive profits.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Administrative Specialist
NTUC FOODFARE CO-OPERATIVE PTE LTD
07.2012 - 04.2020
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Handled incoming and outgoing mail.
- Offered technical support and troubleshot issues to enhance office productivity.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Prepared project documents, reports and brochures.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Maintained and optimized manager's calendar and scheduled appointments and meetings and addressed conflicts with adequate time for preparation, follow-up and planning.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Scheduled meetings booked meeting rooms and prepared meeting agendas.
- Identified communication channels to set roadmap to distribute information.
Education
No Degree - Business Administration
PSB Academy
Singapore 01.2015
Skills
- Strategize Business Plans
- Policy Development and Enforcement
- Performance Monitoring and Evaluation
- Business Forecasting
- Revenue Generation
- Strategic Vision
- Cost Analysis and Savings
- Budget Tracking
- Inventory Tracking and Management
- Continuous Quality Improvement (CQI)
- Operations Management
- Operational Excellence
- Team Meetings
- New Employee Hiring
- Project Management
- Profit and Loss Control
- Hiring and Onboarding
- Management Training
- Setup and Installation
- Payroll Submission
Timeline
Assistant Manager - Operations
Fei Siong Group
07.2022 - Current
Assistant Area Manager
NTUC FOODFARE CO PTE LTD
05.2020 - 06.2022
Administrative Specialist
NTUC FOODFARE CO-OPERATIVE PTE LTD
07.2012 - 04.2020
No Degree - Business Administration
PSB Academy
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