Ming Kiat Ong
Singapore
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
28
28
years of professional experience
Work History
Senior Manager (Retail Stores)
Polo Ralph Lauren Private Limited
01.2016 - Current
- Managed a total of 7 stores in the Central area, overseeing the operations, sales and Customer Service.
- Supervised and provided guidance to a team of 7 Store Managers, ensuring store achieves monthly and yearly target. and Goals
- Establish Monthly store target, taking into consideration of any external factors that may impact the store budget such as economic trends, competition.
- Implemented effective strategies to drive sales and increase customer satisfaction across all stores
- Conducted regular store visits to assess performance , provide feedback and identify areas of improvement
- Collaborated cross functional teams, such as Marketing, Merchandising to ensure consistent brand messaging and product availability.
- Monitor and analyzed sales data, inventory level and customer feedback.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Promoted a culture of continuous learning through regular workshops, seminars, and training sessions for staff.
Assistant Shop Manager
Coach Singapore Private Limited
08.2012 - 12.2015
- Take the lead in selling FMCG leather products and provide excellent customer service to consumer in a Pinnacle store in Wisma Atria and paragon
- Managing a head count of 32
- (Inclusive of part timers during peak season)
- Provide staff development and on the Job training and product knowledge
- Providing Feedback to Merchandiser from Hong Kong for newness feedback and as well as allocation team on stocks replenishment
- Coordinate with IT to ensure POS system is ready for the new marketing campaign
- Planning of rostering and looking into staff strength and setting optimal manpower for peak seasons
- Reports to Senior area Manager
- Generate reports on a daily to weekly basis
- Visual Merchandising change every month based on the guidelines.
Shop Manager
Lagardere Services Singapore Private Limited
06.2009 - 07.2012
- Take the lead role in selling FMCG products/services to travelers along with managing distribution partners and managing 3 shops in Changi Airport
- Responsible for managing shop day to day operation such as accounting, payroll, rostering of staff duties and generating weekly and monthly report for Operation Manager and General Manager
- Work closely with Marketing manager to develop full year promotion calendar and executing promotion plan timely
- Attend buying trip to Hong Kong every quarterly basis to purchase relevant product to suits current business trend
- Handling customer complaints
- Providing Staff training and development
- Engage closely with staffs on changing of visual Merchandising
- Look into inventories and shrinkage controls.
Store Manager
Robinsons Singapore Private Limited
08.2007 - 05.2009
- Responsible for shop in Suntec city with a head count of 6 and due to strong incremental of sales and I was being transferred to Changi Airport
- Planning of Atrium Sales
- Work closely with the Marketing and Merchandising team in planning new promotion and product mix depending on business needs
- Handling of day-to-day operation such as rostering, basis accounting, stocktaking and inventories control
- Provision of staff development and motivation.
Senior Shop Manager
Baleno Kingdom (S) Private Limited
01.1996 - 07.2007
- Responsible for 3 shops sales reporting and operation in the East region
- Planning of Atrium sales in several Malls in Singapore
- Coordinate with merchandising team and feedback during monthly meeting
- Running 2 of the high-volume sales stores on average per day sales which is at $20000
- Handle customer complaints and feedback
- Staff development and customer service training
- Strong Product knowledge
- Inventories and shrinkage control.
Education
Primary/Secondary School/"O" Level in Mathematics & Sciences -
Yuhua Secondary School
01.1997
Professional Certificate -
Management Development Institute Of Singapore
01.1995
Skills
- Advanced Microsoft Word
- Intermediate Microsoft Excel
- PowerPoint Presentation
- Fiscal Management
- Schedule Management
- Shift Scheduling
- Cross-functional Team Coordination
- Performance Evaluations
- Employee Development
- Staff Management
- Reporting management
- Data Analytics
- Strategic Planning
Additional Information
EXECUTIVE SUMMARY
Have being in the retail industry for the past 26 years, starting from a junior position and making my way up to the managerial position in managing multiple stores. I am well driven and passionate in retail and would like to explore more into this industry deeper to excel myself in this area as a professional. I had always see myself being one of the companies in a top management to run the business like my own. Hopefully I could set up my own business and succeed as a Operation Manager which I would yearn to be for a long time. My strengths are well adaptable to various working environments and independent with least guidance would prefer to observe and learn though task.
My experience is as summaries:
Staff development: I have managed up to 30 staffs, with proper communications, I managed staff conflicts and does quarterly feedback through appraisals and setting them quarterly goals for them to achieve. Aside from that i do provide staff training on products and customer service through my years of experience and research.
Sales Management: Focusing on hourly and weekly key metrics (e.g. Average transactions, Average unit, unit per transaction and conversion) Alerting staff by hourly how much transaction and sales we need to achieve to meet our target. Practicing Management by walking around, looking for opportunities on staff to improve on the sales through up selling and add on. Forecasting the sales, by daily and weekly to meet the weekly and monthly Target. Providing weekly and monthly meeting to update staff on the new marketing promotion and forecast of sales set, which allows staffs to keep in line with the company directions.
Operations: Monthly Rostering are plan by me to ensure sufficient manpower to cover the zoning and for special season and promotion and handling of payroll.
Stocks Management: I am meticulous in my inventory's management. Keeping my stock on hand with a considerable amount of 3 months inventories. Ensuring my top sellers are enough to sell throughout. Provides feedback to the Merchandiser from the central sourcing to keep them update on the inventories level and new arrivals on the sell through. I was given opportunities to go for buying trips to do my buying in Hong Kong, Australia and Hawaii.
Visual Merchandising: Planning of visual Merchandising with my Visual merchandising team from preparation to set up and assuring the shop looks good and ensuring the stocks are place on the right hot spot.
Marketing and Promotion: Providing feedbacks to Marketing what our customers on what customers want and needs to improve the rates on the VIP programs and sales.
Accomplishment:
Store Manager of the Quarter in March 2020 (Polo Ralph Lauren)
Highest Customer service in Lagardere travel retail and Coach.
DFNI 2009 Best Recommended new leathers for Billabong in Lagardere
I hope I could provide my new employment with great benefits to the business through my areas of expertise.
Languages
Chinese
English
Preferred Work Location
Anywhere in Singapore
Personal Information
- Age: 43
- Expected Salary: SGD 10,000 NEG
- Gender: Male
- Nationality: Chinese
Timeline
Senior Manager (Retail Stores)
Polo Ralph Lauren Private Limited
01.2016 - Current
Assistant Shop Manager
Coach Singapore Private Limited
08.2012 - 12.2015
Shop Manager
Lagardere Services Singapore Private Limited
06.2009 - 07.2012
Store Manager
Robinsons Singapore Private Limited
08.2007 - 05.2009
Senior Shop Manager
Baleno Kingdom (S) Private Limited
01.1996 - 07.2007
Primary/Secondary School/"O" Level in Mathematics & Sciences -
Yuhua Secondary School
Professional Certificate -
Management Development Institute Of Singapore
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