Ming Fui Lew
Summary
Dynamic professional with extensive experience, excelling in customer service and team leadership. Proven track record in enhancing operational efficiency and achieving zero audit findings over six years. Skilled in project management and listed derivative products, driving significant improvements in client satisfaction and retention.
Overview
24
24
years of professional experience
Work History
Listed Derivative and OTC Clearing Manager
Citibank Singapore
07.2019 - Current
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives to improve customer satisfaction and retention rates. Involved in all major client's onboarding process, visits and periodic reviews.
- Oversaw compliance with regulatory requirements, ensuring adherence to industry standards, covering SFE DBOR, SGX PCS and HK LOP.
- Mentored junior staff, fostering professional growth and enhancing team performance.
- Handled all internal/external audit with Zero findings for 6 years.
- Coordinated projects aimed at increasing productivity through process improvements and technology integration.
Client Service Representative, Listed Derivative
Credit Suisse Bank
07.2015 - 06.2019
- Facilitated client onboarding processes, ensuring compliance with regulatory requirements and internal policies.
- Resolved complex client inquiries through effective problem-solving and communication skills.
- Managed account maintenance tasks, including updates, inquiries, and transaction processing efficiently.
- Collaborated with cross-functional teams to enhance service delivery and improve client satisfaction scores.
- Analyzed feedback to identify areas for improvement in service protocols and implemented necessary changes.
- Led initiatives aimed at optimizing workflow efficiency, reducing response times for client requests significantly.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
Listed Future & Option Clearing
Morgan Stanley
06.2011 - 07.2013
- Managed data integrity within internal databases, ensuring accurate and timely updates.
- Clearing various APAC exchanges (SFE, HKFE, OSE and SGX).
- Handling all allocation related, including Give-in/out, Position transfers and T+1 actions.
- Handled exchanges closeout, expiry, delivery and topday position reconciliation.
- Implemented process improvements that reduced turnaround times for client requests and inquiries.
- Support Trading Desks in all allocation or account setup related.
Senior Technician, Flight Line Crew
Republic of Singapore Air Force
05.2002 - 06.2011
- Oversaw maintenance and repair of aircraft systems to ensure operational readiness.
- Developed and implemented training programs for junior technicians to enhance skill sets.
- Conducted troubleshooting and diagnostics on avionics to resolve technical issues efficiently.
- Coordinated inspections and compliance checks to meet aviation safety standards.
Education
Bachelor of Science - Banking And Finance
University of Murdoch
Skills
- Listed Derivative product (Index, Bond, FX, Commodity, Single Stock futures/options
- Listed OTC product (Interest Rate Swap, FX swap, Credit swap)
- Customer service
- Complex Problem-solving
- Project management
Timeline
Listed Derivative and OTC Clearing Manager
Citibank Singapore
07.2019 - Current
Client Service Representative, Listed Derivative
Credit Suisse Bank
07.2015 - 06.2019
Listed Future & Option Clearing
Morgan Stanley
06.2011 - 07.2013
Senior Technician, Flight Line Crew
Republic of Singapore Air Force
05.2002 - 06.2011
Bachelor of Science - Banking And Finance
University of Murdoch