Ming Ern Lee

• Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
• Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
• Competent in leading a team to reach objectives successfully.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Guide new colleagues on drinks making, customer service, as well as operational details.

• Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
• Enhanced store appearance through diligent merchandising and regular upkeep of displays.
• Managed inventory with accuracy, ensuring optimal product levels and minimizing stock discrepancies.
• Collaborated with team members to accomplish sales goals and improve overall store performance.
• Given the opportunity to handle small accounts/ closing.
• Taught how to stock take and manage inventories.

• Worked closely with team members to complete tasks efficiently under tight time constraints during peak periods of high workload demands.
• Streamlined tax processes by maintaining organized client files and documentation.

Tax Computation Preparation:

• Reviewed client documents, including general ledgers, financial statements, and fixed asset listings, to identify deductible and taxable items.
• Applied knowledge of tax laws and exemptions to compute accurate tax assessments.
• Cross-referenced audited financial statements with client data to ensure consistency and compliance.

Technical Proficiency:

• Maintained detailed Excel documentation to track data sources and streamline the tax review process.
• Learned to interpret and apply specific tax treatments, such as those related to investment properties, foreign exchange accounts, and capital expenses.

Research & Problem-Solving:

• Referred to IRAS guidelines and internal resources to understand complex tax laws and exemptions.
• Developed the ability to distinguish between deductible and non-deductible expenses through thorough analysis of financial records.
• Addressed challenges in areas like foreign currency transactions and fixed asset movements by seeking clarification and guidance.

• Completed a full tax computation independently, showcasing the ability to manage larger clients with minimal supervision.
• Met interim deadlines consistently, completing at least two active client tax submissions daily.
• Improved workflow efficiency and accuracy through proactive organization and collaboration with supervisors.
• Built a strong foundation in tax processes, compliance regulations, and business structures, preparing for future roles in the tax profession.