Mindy Lee Jia Mei
Guest Service Executives
Summary
Im a student who was planning to go through the normal education system like ITE or poly, but i ended up going through this sponsored diploma under Educareer in Singapore. The program has given me job opportunity like Guest Services Executives in Hotel Grand Pacific where I worked for 3 years. I've started my internship there when i was 16 years old and I slowly progressed to a full time as I developed good teamwork and good dynamic workplace there. Im currently still working there as I'm still looking around for new job opportunity like being a cabin crew/air stewardess in Singapore. This cabin crew dream has started ever since I was 15 years old but given that the age requirements was 18 I just had to wait. Now that I'm 18, I do want to take this opportunity to become a cabin crew/ air stewardess in Singapore.
Overview
2
2
years of professional experience
3
3
Languages
Work History
Guest Services Receptionist
Hotel Grand Pacific
11.2023 - Current
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing inquiries promptly.
- Increased revenue by upselling additional services such as spa packages or dining options during the reservation process.
- Demonstrated flexibility in handling unexpected scheduling changes, maintaining a high level of professionalism and adaptability to ensure seamless guest services.
- Ensured smooth operation of telephone systems, managing multiple lines while providing outstanding customer service over the phone.
- Assisted guests with special requests, ensuring a personalized and memorable stay at the hotel.
- Collaborated with housekeeping and maintenance teams to address guest concerns and maintain room quality standards.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
High School Diploma -
Outram Secondary School
Singapore 04.2001 -
Skills
Patience and tolerance
Guest relations
Reservation management
Property management systems
Foreign language skills
Basic accounting
Complaint handling
Teamwork
Cash handling experience
Customer service
Invoicing and billing
Multitasking
Hobbies
During my free time, I love playing basketball, badminton, tennis and even skateboarding.
Timeline
Guest Services Receptionist
Hotel Grand Pacific
11.2023 - Current
High School Diploma -
Outram Secondary School
04.2001 -