Min Da Alvin Pang

Being the first hire for this TPM role & the responsibility of a team lead.

Main scope:

• Served as Person-In-Charge for technical liaison and solution advisor, supporting engineering, management, sales.
• Served as Person-In-Charge for client's escalation and tech support
• Accomplished client goals by providing quality technical projects.
• Formulated integration system process flows based on stakeholders' specifications.
• Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance.
• Establish work plan and staffing for each phase of the project and arrange manpower to achieve project deadlines
• Outlined work plans, determined resources, wrote timelines, and generated initial budgets as part of project scope determination.
• Monitored and tracked project progress to support timely completion.
• Communicated project plans and progress to key stakeholders and project contributors.
• Adjusted project plans to account for dynamic targets, staffing changes, and operational specifications.
• Managed project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Collaborated with business users, technical teams, database administrators and testing teams during kickoff meetings, joint application designing, and planning sessions to validate requirements.
• Partnered with project team members to identify and quickly address problems.
• Established and enforced project timelines and deadlines.
• Led cross-functional teams to successfully complete IT projects.
• Create and making sure tickets in Jira are up to a high standard with important context.
• Ensure all work done are up to standard and quality
• Serve as an escalation point for Operation Support and incident reporting
• Serve as a bridge between commercial / business team and engineering team
• Responsible for dealing with Company's most important client
• Document and review new/existing TPM SOP and processes.
• Wrote, updated and maintained project documentation.
• Frequent updates customers and senior management on progress and roadblocks.
• Communicated project updates to stakeholders at all levels.
• Generated reports for IT project progress and performance.
• Managed various IT projects to meet deadlines and customer requirements.
• Building a team of TPMs and making sure onboard them as quickly as possible.

Above and beyond the call of duty:

• Self Volunteer helping company to build good relationship with important clients (ensure all their request are taken care of to achieve maximum revenue)
• Reviewing contracts pertaining to Tech portion.
• Maintaining good relationship with all stakeholders and senior management
• Trained internal personnel on use of IT self serve tools and applications.

• Working with the internal business clients (Garena) to collect, analyze, and finalize the business requirements.
• Responsible for overall solution proposal and summary, and present to clients.
• Establish work plan and staffing for each phase of the project, and arrange for assignment of project personnel.
• Confers with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
• Direct and coordinate activities of project personnel to ensure project progresses on schedule and within the prescribed budget of resources.
• Prepare project reports for top management, client, or others.
• Confers with project personnel to provide advice and resolve problems.
• Track ETA delivery of equipment and services from Telco/Data Center, Public Cloud Providers and ICT Principles/Distributors.
• Support feedback and improvement plan from technical and solutions perspective
• Serve as an escalation point for any service impacted incidents and help with ad hoc requests to provide optimal user experience to BU

• Troubleshooting Servers
• Replacement of Servers’ hardware.
• Network Configuration
• Resolving tickets and documentation
• Making sure all servers are healthy.
• Prevent server downtime
• Organizing and planning for expansion
• Vendors Liaison
• Making sure all policies and guidelines were met.
• Attend to urgent callback (24/7)