Summary
Overview
Skills
Work History
Education
References
MiMi Nguyen

MiMi Nguyen

Summary

A combined experience of 6 years as an Analyst in the field of Media Risk and Client Data operations within Accenture, a global professional services organization. Reliable in managing diverse challenges within a fast-paced, demanding environment. A team player with adequate communication and prioritization skills, adept in multicultural settings. Committed to process enhancement and timely deliverables. A dependable candidate skilled in handling multiple priorities with a proactive attitude. Willingness to take on added responsibilities to meet our team goals.

My Linkedin : www.linkedin.com/in/mimi-n

Overview

9
9
years of professional experience

Skills

  • Customer Service & Communication – Skilled in handling customer inquiries with professionalism and clarity
  • Administrative Coordination – Experienced in managing bookings, data entry, and maintaining organized records
  • Attention to Detail – Ensuring accuracy in information processing and documentation
  • Problem-Solving – Ability to handle customer concerns and find effective solutions
  • Multitasking & Time Management – Capable of managing multiple tasks efficiently in a fast-paced environment
  • Team Collaboration – Experienced in working across departments to coordinate smooth operations
  • Adaptability & Learning Agility – Quick to learn new systems, policies, and procedures
  • Cultural Awareness – Comfortable working in diverse environments and engaging with international guests

Work History

Vietnamese Language Teacher

Freelance
03.2024 - Current
  • Designed and delivered customized lesson plans to enhance student engagement and learning experiences.
  • Adapted teaching methods to meet diverse student needs, improving communication and customer relations skills.

Client Data Operation Analyst

Accenture Pte Ltd
03.2023 - 09.2023
  • Efficiently review and approve/deny connections using a tool aligned with client policies.
  • Added value to provided by advertisers and validate it matches the corresponding internal CRM object e.g. the contact for the advertiser s company.
  • Review content e.g. Ads run by the advertiser or the account billing address and tag it to existing Client Relationship Management listings.
  • Correspond with internal salespeople regarding any appeals filed.
  • Review content, build tasks, follow up on open tickets
    Contributed general data entry related tasks.
  • Provide suggestions to improve the process and workflows.
  • Offer recommendations for enhancing processes and workflows.

Media Risk Operation Analyst

Accenture Pte Ltd
11.2017 - 01.2023
  • Compliance management duties with one of the social media company, specialist in VietNam market.
  • Managed competing deadlines with efficiency
  • Developed and maintained Quality Assurance procedure documentation
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Worked with management at the project level to ensure expense plans are achieved.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Advised clients on compliance fraud and investigations, as well as potential remedies and required actions.

Centre Executive

The Ballet & Music Company
02.2016 - 11.2017
  • Reviewing of sales, customer concerns and new opportunities to drive business strategy at weekly planning sessions
  • Responsible for business development, account opening, data analytics, program administration and customer servicing
  • Investigation and resolution of customer inquiries and complaints in an empathetic manner
  • Documentation of all customer inquiries and comments thoroughly and quickly
  • Response to all customer inquiries thoroughly and professionally
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Determined customer needs by asking relevant questions and listening acutely to the responses
  • Created documents to display financial reports and data using Excel.

Education

Bachelor of Arts - Business Management

University of Greenwich
2015

Advanced Diploma - Business Administration

ERC Institute, Singapore
2014

Diploma - Hospitality and Tourism Management

ERC Institute, Singapore
2011

References

Emma A. Atienza

Accenture | Trust & Safety Manager

Phone +65 8511 2618 (Mobile)

Email : emma.a.atienza@accenture.com

Rosalyn Bartolome

Accenture | Service Delivery Ops Associate Manager

Phone ; +65 9795 0736 (Mobile)

Email : r.bartolome@accenture.com

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MiMi Nguyen