MILDRED LAI
BFF Climb
6
Years of experience
Business Administration (Finance) student at SIM–University at Buffalo with experience
in administrative operations, data management, customer service, and leadership. Skilled
in Excel, Salesforce, SQL, financial analysis, and problem-solving through academic
projects involving portfolio diversification and market research. Seeking opportunities to
apply analytical and organisational skills in finance, accounting, or business operations
roles.
Work History
Rock Climbing Coach & Duty Officer
2 Years 10 Months- Developed customized training plans to enhance climbing skills and performance.
- Supported group coaching sessions to foster teamwork and effective communication among participants.
- Monitored climbers' progress and delivered constructive feedback to improve skills and boost confidence.
- Implemented safety protocols to ensure compliance during coaching sessions and events.
- Managed front desk operations and responded to customer inquiries promptly.
- Processed customer transactions accurately while maintaining proper documentationand records.
Receptionist & Admin Assistant
3 Months- Operated a multi-line phone system to efficiently route calls to the correct departments.
- Maintained administrative records and coordinated scheduling across multipledepartments to support operational efficiency.
- Monitored office supplies inventory to facilitate timely replenishment and manage costs.
- Delivered outstanding customer service by addressing inquiries and resolving issues quickly.
- Supported office operations by performing clerical duties including data entry, photocopying, scanning, and faxing documents.
- Handled confidential information with care while upholding strict privacy standards.
- Improved record-keeping accuracy through meticulous management of logs and documentation.
Tearista
3 MonthsBookshop Assistant
2 MonthsEducation
Bachelor of Science - Business Administration (Finance)
Relevant Academic Projects
Investment Portfolio Analysis Project
- Conducted company and industry research to evaluate investment opportunities.
- Applied portfolio diversification principles to manage risk and optimise returns.
- Analysed financial and market information to support investment decisions.
Business Strategy Simulation
- Managed pricing, production, financing, and growth decisions in a competitive business environment
- Evaluated profitability and operational performance using financial metrics.
- Developed strategic recommendations based on market and financial analysis.
LEADERSHIP & CAMPUS INVOLVEMENT
President & Climbing Captain | SIM ODAC (2024 - 2025)
- Led the executive committee in planning and executing club activities and member engagement initiatives.
- Managed the club’s Instagram account and supported social media communications.
- Designed recruitment posters and promotional materials for digital and on-campus marketing.
- Organised and managed recruitment campaigns, including operating recruitment booths during student engagement events.
- Created and administered Telegram recruitment groups to communicate with prospective members.
- Coordinated club communications between members, committee members, and external stakeholders.
- Planned and executed orientation and club events for new and existing members.
Orientation Group Leader (2023 - 2024)
- Planned and executed orientation activities for incoming students.
- Developed game concepts, prepared event materials, and coordinated logistics.
- Served as a key point of contact for participants throughout the programme.
- Facilitated engagement activities to create a welcoming environment for new students.
Skills
Social Media Management
Content Creation
Event Planning & Coordination
Stakeholder Engagement
Written & Verbal Communication
Market Research
Time Management
Team Leadership
Customer Service
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Salesforce
SQL
Financial Analysis
Data Analysis
Content Creation
Event Planning & Coordination
Stakeholder Engagement
Written & Verbal Communication
Market Research
Time Management
Team Leadership
Customer Service
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Salesforce
SQL
Languages
English
C2
Bilingual or Proficient
Chinese (Mandarin)
B1
Intermediate
French
A1
Beginner
Timeline
Rock Climbing Coach & Duty Officer
BFF Climb
08.2023 - CurrentRead More
Receptionist & Admin Assistant
City Energy
01.2023 - 04.2023Read More
Tearista
Yu Kee Group
12.2020 - 03.2021Read More
Bookshop Assistant
Overseas Associates
11.2020 - 01.2021Read More
Singapore Institute of Management – University At Buffalo
Bachelor of Science from Business Administration (Finance)
Read More
Tampines Meridian Junior College
Read More