Milaflor Torres Bautista
Summary
Dynamic Restaurant Manager with proven success at Aston F&B Pte. Ltd, excelling in team management and customer engagement. Enhanced operational efficiency and staff retention through effective training and performance evaluations. Expert in inventory control, driving revenue growth during slow periods while ensuring exceptional guest experiences.
Overview
6
6
years of professional experience
Work History
Restaurant Manager
Aston F&B Pte. Ltd
09.2021 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
F&B Executive
PT International Pte.Ltd
09.2019 - 09.2021
- Coordinated seasonal promotions within the F&B department, driving revenue during traditionally slow periods.
- Enhanced overall guest experience by consistently monitoring service quality and making necessary adjustments based on feedback from both guests and employees alike.
- Ensured accurate financial reporting by meticulously monitoring daily sales records and reconciling discrepancies promptly when necessary.
- Conducted regular inventory checks and implemented efficient ordering systems for optimal stock management.
- Successfully managed challenging situations with guests by resolving complaints professionally and efficiently, maintaining a positive reputation for the establishment.
- Collaborated closely with other departments to create seamless guest experiences from arrival to departure.
- Assessed employee performance through regular evaluations while setting clear goals for both individual development as well as team success.
- Streamlined kitchen operations for enhanced efficiency and reduced food waste.
Education
Bachelor Of Arts For Teaching - Early Childhood Education
National Teachers College
Philippines Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Operations management
- Point of sale (POS) system operation
- Shift management
- Customer-oriented
- Staff scheduling
- Business operations expertise
- Employee retention
- Schedule coordination
- Recruitment
Timeline
Restaurant Manager
Aston F&B Pte. Ltd
09.2021 - Current
F&B Executive
PT International Pte.Ltd
09.2019 - 09.2021
Bachelor Of Arts For Teaching - Early Childhood Education
National Teachers College
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