Noraidashazila bt Abdul Hamid
Pasir Gudang
Summary
Enthusiastic and detail-oriented individual thriving in the vibrant atmosphere of top-class restaurants. Excel at assembling and leading teams dedicated to providing exceptional customer service. Extensive supervisory experience in a similar environment, committed to serving guests and effectively communicating, directing, and delegating to staff. Seeking an exciting challenge to elevate my career to new heights.
Overview
11
11
years of professional experience
Work History
Supervisor
Mandarin Oriental Singapore
03.2022
- Set performance goals and datelines in line with company’s vision and mission, monitoring budget and reporting variances to leadership
- Monitor team productivity and provide performance evaluations, constructive feedback, mentorship, and discipline as needed
- Received and track employee and guest complaints, and resolve problems
- Meet and exceed organizational goals with optimum use of workforce and resource allocation
- Proven work experience in a supervisory role
- Ability to motivate people on your team and across departments
Guest Service Executive
Pan Pacific Singapore
08.2015 - 10.2020
- Make a good first impression and ensure guests are happy when leaving the restaurant
- Manage seating charts and systems as well as relay pertinent information regarding guest requests to servers and management while caring
- Participates in daily/weekly department meeting to discuss ways to maximize needs of future guests with Food and Beverage
- Maintain knowledge and ensure compliance with departmental policies and standard service procedures
- Assist and make recommendation to management for promotional activities and creative ideas
- Ensure the smooth operation of the F&B Administration office
- Identify, rectify or report office equipment malfunctions
- Holds briefing with staff in each shift and review occupancy forest, reservations, special attention, complains, problematic issue and others as deem appropriate
- Provide updates on company policies
- Handle all incoming and outgoing food and beverage correspondence including guest’s feedback promptly and accurately
- Be aware of clientele mix, seasonal periods and festivities and make recommendation to management for competitive analysis and budgeting purposes
- Knowledgeable of F&B profit, budget and marketing plan
- Taken corrective actions if necessary to ensure standards are maintained
- Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory)
- Running the floor plan maintain accurate seating chart and cover tally, directing other hostess staff during service periods
- Assign duties, responsibilities, and work station to employees in accordance with work requirements
Hostess
The Westin Singapore (Pre - Opening Team)
09.2013 - 07.2015
- Supervises and coordinates activities of dining room personnel to provide fast and courteous service to patrons: Schedules dining reservations and arranges parties or special service diners
- Great guests, escorts them to tables, and provides menus
- Adjusts complaints of patrons
- Assigns work tasks and coordinates activities of dining room personnel to ensure prompt and courteous service to patrons
- Inspects dining room serving stations for neatness and cleanliness, and requisitions table liners and other dining room supplies for tables and serving stations
- May assist in planning menus
- May total receipts, at end of shift, to verify sales and clear cash register
- Keep an eye out that the dining room, entryway, bathrooms and menus are kept clean throughout operations
- Farewell to all of the guests
- Check to see that everything was wonderful
- Not only is the host or hostess the first impression the guest gets when they come to an establishment they are also the last
Dining Waitress
The Westin Langkawi Resort & Spa
08.2012 - 08.2013
- Great guests and make them feel comfortable
- Learn menu items and be able to describe them appropriately to guests
- Take beverage and food orders
- Deliver beverages and food in a timely manner
- Check-in with guest to ensure that everything is going well
- Clear dirty dishes from table
- Refill beverages throughout the meal
- Deliver guest’s bill and thank them for dining at the restaurant
- Work with other servers and be a team player
- Handle a busy work environment and have the ability to manage multiple orders and customer requests
- Serves food and drinks to customers in a restaurant or bar, either casual or formal
Dining Waitress
Berjaya Langkawi Resort & Spa
05.2011 - 06.2012
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of menu items garnishes ingredients and preparation methods
- Appropriately suggested additional items to customers to increase restaurant sales
- Promptly served all food courses and alcoholic beverages to guests
- Answered questions about menu selections and made recommendations when requested
Sales Promoter
Levis’s Sunway Pyramid Kuala Lumpur
07.2010 - 11.2010
- Identified interested and qualified customers in order to provide them with additional information
- Assist customers in purchasing product and promote them with the new product
- Capable of explaining all the information of the product as well as communicating
Ticketing Training and Malaysia Airlines Stewardess
Malaysia Airlines
01.2010 - 07.2010
- Checked-in passengers as they arrived at the gate and confirmed boarding passes
- Alerted the proper official whenever a passengers set off the federal watch list indicators
- Works with passengers to help them move to different flights or change their setting
- Give good services for passengers in terms of safety and comfort during the flight
- Greet passengers and confirm tickets
- Serve food and beverages for passengers
- Demonstrate safety and emergency procedures such as using seat belts, life jacket, etc
- Announce information for passengers
- Help passengers in placing luggage
- Answer passenger’s questions about flight, travel routes, schedules, etc
- Check for ensuring personal equipment of passengers such as blanket, reading material, emergency equipment and other supplies
- Give special service for children, elderly and disabled persons
Education
Certificate - Air Steward and Stewardess
Malaysia Airlines
Sijil Pelajaran Malaysia - undefined
SMK Tunku Abdul Aziz
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Strategic planning
- Inventory control
- Staff development
- Team building
- Schedule development
LANGUAGE PROFICIENCY
Bahasa Melayu : Fluent
English : Fluent
References
- Azmi, Bin Kamsari, Corporate Director Of Hotel Opening and Operations, +6590599571, 211 Upper Bukit Timah Rd, Singapore, 588182
- Tri, Koestantomo, Duty Manager, +6598360374, 36 Club Street, Singapore, 069469
Timeline
Supervisor
Mandarin Oriental Singapore
03.2022
Guest Service Executive
Pan Pacific Singapore
08.2015 - 10.2020
Hostess
The Westin Singapore (Pre - Opening Team)
09.2013 - 07.2015
Dining Waitress
The Westin Langkawi Resort & Spa
08.2012 - 08.2013
Dining Waitress
Berjaya Langkawi Resort & Spa
05.2011 - 06.2012
Sales Promoter
Levis’s Sunway Pyramid Kuala Lumpur
07.2010 - 11.2010
Ticketing Training and Malaysia Airlines Stewardess
Malaysia Airlines
01.2010 - 07.2010
Certificate - Air Steward and Stewardess
Malaysia Airlines
Sijil Pelajaran Malaysia - undefined
SMK Tunku Abdul Aziz
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