MICHELLE IBANEZ PINLAC
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Well-versed in processing, monitoring, and reviewing high-volume orders in fast-paced environments. Practiced at developing and maintaining productive relationships with vendors, customers, and staff. Proficient in Navision.
Responsible HR Assistant with strong knowledge of office administration and common human resources operations. In-depth understanding of customer service, data entry, and file management. Highly skilled in reviewing policies and suggesting actionable improvements aligned with industry best practices.
Overview
14
14
years of professional experience
Work History
Warehouse Administrator
Kian Ho Pte Ltd
07.2021 - Current
- Cleaned and maintained the warehouse in compliance with WSH safety standards.
- Kept documentation and records accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Issue delivery orders, prepare shipping documents, and arrange daily deliveries/ collections (with the drivers)
- Record goods receiving of all incoming goods and verify goods received from suppliers/customers
- Ensure any purchase orders, supplier invoices, payment vouchers, and delivery orders are submitted daily to ensure billings are recorded in the system daily
- Handle warehouse administrative duties. Ensure all outbound shipment deadlines are met. To liaise with Sales and Sales admin personnel on all outbound shipment matters.
- Arrange local deliveries and track local transfer orders between HQ and branches, collections of goods from suppliers and delivery to forwarders.
- Monitor export sales order files
Admin Sales Assistant Cum Account, HR Assistant
Kian Ho Pte Ltd
02.2012 - Current
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Assisting in applying, renewing, and submitting appeal forms through MOM online site-EPOL
- Records employees' daily time records & leave via Time Management System (TMS)
- Maintained office equipment and issued purchase orders when required
- Processed travel expenses and reimbursements for executive team and senior management group.
- Performed secretarial services to the Managing Director which in included confidential matters
- Screened calls and emails and responded accordingly to support executive correspondence.
- Handled all the cash sales for the branches including HQ Changi, Jurong Port, Yew
- Yee, UBI and Jalan Besar
- Undertook basic duties included the admin department budgeting, expense reports, preparation of cash voucher, cheques and invoices, & handling petty cash
- Keying in Accounts Receivable receipts, Cheques, Visa, NETS, TT & Giro via Navision software
- Handled the Accounts receivable Analysis for slow-paying customer and aging reports
- Assists customer accounts query, preparing and sending SOA
- Prepare provisions for doubtful debts
- Forecast for expected collection of major customers
- Assists salesperson with the stocks availability and stock check count
- Conducts physical inventories on high-value stocks and monitors cycle count program
- Prepare and generate actual stock and report monthly variances
Operations Support Analyst, OPI Support
Kian Ho Pte Ltd
07.2021 - Current
- Provide sales and purchasing support for getting quotations, keying sales and purchase orders, preparing sales invoices, and credit notes, and ensuring paperwork is filed properly. Backup sales are coordinating work for all Sales divisions.
- Arrange local and overseas goods delivery to customers. ensure completeness of billing documents.
- Ensure GST documents are obtained from vendors and handed over to Finance promptly.
- Back-up accounts receivable function including reconciliation and weekly monitoring and reporting of overdue debts, as and when required.
- Perform sales duties to generate sales and profit for the Company
- Drive sales and promote OPI brand products at all times. To ensure collections are received timely from own sales invoices issued.
- Back-up on managing OPI social media accounts (including 2 FB, 2 IG, OPI website), e-commerce portals (including Lazada, Zalora, Shopee, Amazon, etc.) and process online and corporate sales timely
- Take charge of special projects as and when assigned.
Office Administrator
Titan Capital Asia
01.2010 - 01.2012
- Handled the administrative matters for a team of 5 investment associates
- Performed secretarial services to the Managing Director which included confidential matters
- Scheduled meetings, travel plans, conference calls, and other business-related matters
- Undertook basic accounting duties which included the company's payroll, CPF, and expense reports, preparation of cash vouchers, cheques, and invoices, handling petty cash, preparation of company accounts and preparation of IR8A for employee
- Record the employees' daily time, vacation, and sick leave
- Liaised with external offices and personnel to facilitate meetings on behalf of the team
- Managed all travel arrangements for the company executives
- Regularly reviewed and updated the firm's Human Resources Policy to be compliant with MOM directives
- Assisting in applying, renewing, and submitting appeal forms through MOM online site
- Maintained office equipment and issued purchase orders when required
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciled account files and produce monthly reports.
- Managed and properly accounted for petty cash issued to facilitate general office activities.
Education
Master of Arts - Education Management
La Consolacion University
PhilippinesCertificate in Professional Education - Education
All Nation College
Rizal, Philippines03.2021
Associate of Science - Child Care Management
Concordia College
Philippines11.2003
Bachelor of Science - Commerce - Computer Management
Concordia College
Philippines03.2003
Junior Secretarial Course - Admin, Secretarial
Concordia College
Philippines03.1991
Skills
- Process Forms in MOM / Applying Pass & Renewal
- Document Employee Information
- Scheduling, accounts, and other administrative duties
- Proficient with the Microsoft environment including Office applications Word, Excel and PowerPoint
- Meeting Support
- Fluent in English and Filipino
- Able to work efficiently in a high-pressure environment Demonstrated excellent time
- Management and interpersonal skills
- Maintenance Requirements
- Greeting Visitors
- Accounts Payable and Accounts Receivable
- Customer Engagement
- Quarterly Forecasting
- Emergency Situations
- Accounting Records
- Employee Timesheet Processing
- Scheduling
Affiliations
Kiwanis International
Timeline
Warehouse Administrator
Kian Ho Pte Ltd
07.2021 - Current
Operations Support Analyst, OPI Support
Kian Ho Pte Ltd
07.2021 - Current
Admin Sales Assistant Cum Account, HR Assistant
Kian Ho Pte Ltd
02.2012 - Current
Office Administrator
Titan Capital Asia
01.2010 - 01.2012
Master of Arts - Education Management
La Consolacion University
Certificate in Professional Education - Education
All Nation College
Associate of Science - Child Care Management
Concordia College
Bachelor of Science - Commerce - Computer Management
Concordia College
Junior Secretarial Course - Admin, Secretarial
Concordia College
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