MICHELLE GALANIDA
Hotel Management And Administrative Assistant
Singapore
Summary
To apply for a growth oriented position where communication, organizational and technical skills will be utilized in a company that can provide job security, career advancement and to offer unwavering services and be a part of the success of the company.
Overview
6
6
years of professional experience
8
8
years of post-secondary education
Work History
LOBBY SHOP SALES ASSISTANT
MANDARIN ORIENTAL MANILA
6 2005 - 08.2007
- Processed customer transactions efficiently and accurately, resulting in fewer errors and faster checkout times.
- Facilitated efficient returns processing while adhering to company policies, minimizing loss due to refunds or exchanges.
- Effectively communicated with management regarding any concerns, suggestions, or observations for continuous improvement of store operations.
- Contributed to visual merchandising efforts, creating eye-catching displays that attracted customer attention.
EXECUTIVE ASSISTANT
KONTAK ONE MANAGEMENT EXCHNAGE INC.
08.2004 - 04.2005
- Supported strategic planning sessions, providing logistical support and compiling necessary background materials.
- Improved document management and accessibility with creation of centralized digital repository.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Served as a liaison between departments to facilitate effective communication throughout the company.
SALES AND MARKETING ASSISTANT
BELL TELECOMMUNICATION PHILIPPINES, INC.
02.2003 - 08.2004
- Assist the Sales Group on day-to-day follow-up to concerned department on Sales Order status to attain their Sales Target
- Assist the Sales Group in preparation of proposals, DSAR & other correspondences needed to attain their Sales Target, provides support to the Marketing Activities such as exhibits and seminars
- Ensure easy and quick retrieval of files and records, respond to clients inquiry of services offered, network coverage, company information etc.,
- Coordinates site surveys and installations, make sure of the timely delivery of orders to clients
RECEPTIONIST / TELEPHONE OPERATOR / HR CLERK
Bell Telecommunications Philippines Inc.
06.2001 - 02.2003
- Receives and screens incoming calls with utmost courtesy and route them accordingly to appropriate party
- Receives, sorts and distributes all incoming documents, mails, parcels and other material intended for the company and its employees and endorse them accordingly with appropriate documentation
- Prepares and sorts all outgoing mails, parcels and document and endorse accordingly to accredited couriers and company messenger, entertains company visitors and endorse them to respective employee,
- Readiness to help HR Officer from time to time, proper filling of approved overtime, leave forms and important documents, computer encoding, various clerical jobs, arrange resumes and 201 files
Education
Bachelor of Arts - Mass Communications
UNIVERSITY OF SANTO TOMAS
Manila, Philippines 06.1997 - 04.2001
High School Diploma -
ST. PAUL COLLEGE OF BOCAUE
Bulacan, Philippines 06.1993 - 03.1997
Skills
Flexibility
Training
05/31/03, Customer Service Training
Timeline
EXECUTIVE ASSISTANT
KONTAK ONE MANAGEMENT EXCHNAGE INC.
08.2004 - 04.2005
SALES AND MARKETING ASSISTANT
BELL TELECOMMUNICATION PHILIPPINES, INC.
02.2003 - 08.2004
RECEPTIONIST / TELEPHONE OPERATOR / HR CLERK
Bell Telecommunications Philippines Inc.
06.2001 - 02.2003
Bachelor of Arts - Mass Communications
UNIVERSITY OF SANTO TOMAS
06.1997 - 04.2001
High School Diploma -
ST. PAUL COLLEGE OF BOCAUE
06.1993 - 03.1997
LOBBY SHOP SALES ASSISTANT
MANDARIN ORIENTAL MANILA
6 2005 - 08.2007
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