Michelle Ann Cagang
Summary
Hardworking Assistant Retail Store Manager with nine years' experience working with store managers, providing assistance in the day-to-day running a successful retail store including opening and closing procedures, banking, merchandising, meeting and exceeding customer experience and store's sales targets; highly proficient in scheduling employees, maintaining inventories, conducting on the spot inventories, maintaining store outlook, and completing daily computation.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Store Manager
Cotton On Singapore Pte Ltd
05.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Assistant Store Manager
Cotton On Singapore Pte Ltd
05.2016 - 08.2020
- Led, managed and developed all team members under guidance of Area Manager within store to achieve sale and K.P.I targets; and to ensure long term business growth in accordance with company vision, brand DNA, core values and established policies and procedures
- Greeted customers in timely and positive manner to create positive sales/buying experience for customer
- Identified customer's needs and provided information related to products and services
- Completed training on all handsets in order to communicate key features and benefit of each to new and existing customers
- Handled all administrative aspects of sale including paperwork to establish service
- Performed sales tracking and related reporting, maintained floor stocking levels, displays and helped ensure that store is clean and presentable to customers
- Built relationships with customers and community to establish long-term business growth
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Offered exceptional customer service to differentiate and promote company brand
- Directed sales floor activities, ensuring excellence in customer service and resolving store level problems
- Led and inspired team through effective organization, communication and time management
- Assisted Area Manager in creating and executing succession plans and goal setting for our team's growth and progression within business
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Retail Supervisor
Esprit Retail Singapore Pte Ltd
09.2011 - 05.2016
- Oversaw continuous floor maintenance and recovery efforts, keeping displays and shelves customer-ready and professionally presented.
- Monitored cashiers' work and balanced registers to maintain strong financial controls.
- Processed exchanges, refunds and team member purchases to keep cashiers focused on efficiently checking out regular customers.
- Kept merchandise fresh by monitoring use of proper stock rotation procedures and setting up promotions to move out aging products.
- Scheduled workers and delegated assignments to effectively meet expected customer and business demands.
- Ensure compliance with company policies and standard operating procedures, Supervised retail team training and orientation processes
- Managed inventory in coordination with purchasing and receiving department
- Responded to guest queries and complaints in prompt and professional manner
- Made recommendations to vendors for merchandising goods and retail lines
- Ensured adherence to all departmental policy in all task performance
- Ensured store operations were performed within budget
- Analyzed production reports to optimize profitability
- Trained staff and interns on company policy and product details.
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Recruited, hired and trained over 15 new team members in month.
Retail Sales Associate
Esprit Retail Pte Ltd
12.2010 - 09.2011
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Helped customers complete purchases, locate items and join reward programs.
- Worked with loss prevention in monitoring shopper behavior.
- Supported efficient and timely replenishment of sales floor merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained clean sales floor and straightened and faced merchandise.
- Answered questions about store policies and addressed customer concerns.
- Stocked merchandise, clearly labeling items and arranging according to size or color
Education
Bachelor of Science - in Commerce Major in Management Accounting
University of San Jose-Recoletos
Magallanes Street, Cebu City, PhilippinesSkills
- P>Customer Service
- P>Attention to detail
- P>Interpersonal skills
- P>Ability to multitask
- P>Time management
- P>Adaptability
- P>Employee scheduling
- P>Cost Control
- P>Operations
Certification
- Retail Management Program, Esprit Retail Singapore Pte Ltd - March to June 2014
- Interviewing Skills Workshop, Esprit Retail Singapore Pte Ltd - April 2015
Timeline
Assistant Store Manager
Cotton On Singapore Pte Ltd
05.2023 - Current
Assistant Store Manager
Cotton On Singapore Pte Ltd
05.2016 - 08.2020
Retail Supervisor
Esprit Retail Singapore Pte Ltd
09.2011 - 05.2016
Retail Sales Associate
Esprit Retail Pte Ltd
12.2010 - 09.2011
Bachelor of Science - in Commerce Major in Management Accounting
University of San Jose-Recoletos
- Retail Management Program, Esprit Retail Singapore Pte Ltd - March to June 2014
- Interviewing Skills Workshop, Esprit Retail Singapore Pte Ltd - April 2015
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