Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Yeo

Summary

Dynamic and dedicated professional with extensive experience in customer service at Hotel, excelling in order accuracy and guest satisfaction. Proven ability to handle cash transactions with precision and resolve complaints effectively, showcasing strong multitasking and team collaboration skills. Committed to enhancing the dining experience through exceptional service and attention to detail.

Overview

28
28
years of professional experience

Work History

Waitress

Hotel
01.2015 - Current
  • Provided outstanding customer service through timely response to guest inquiries.
  • Managed order accuracy and timeliness, ensuring efficient table turnover and guest satisfaction.
  • Collaborated with kitchen staff to ensure seamless communication regarding menu items and specials.
  • Assisted in training new team members on restaurant policies and service standards.
  • Processed payments accurately using point-of-sale (POS) system, ensuring financial integrity.
  • Maintained cleanliness and organization of dining area, contributing to positive dining experience.
  • Resolved customer complaints effectively, enhancing overall experience and loyalty.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.

Waitress

Restaurant
04.2000 - 02.2014

Serve food and drink

Clean table

Cashier

Cashier

Fair Price
09.1997 - 11.2009
  • Assisted customers with purchases and inquiries efficiently.
  • Processed transactions accurately using POS systems.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Education

No Degree -

Ang Mo Kio

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Order taking
  • Cash handling
  • Safe food handling
  • Handling complaints
  • Payment processing
  • Accurate money handling

Timeline

Waitress

Hotel
01.2015 - Current

Waitress

Restaurant
04.2000 - 02.2014

Cashier

Fair Price
09.1997 - 11.2009

No Degree -

Ang Mo Kio
Michelle Yeo