Michelle Mallari

• Assisted guests with inquiries, providing exceptional customer service and ensuring a pleasant experience.
• Maintained cleanliness and organization of service areas to promote safety and efficiency.
• Operated point-of-sale systems accurately, processing transactions and managing cash handling responsibilities.
• Collaborated with team members to streamline operations during peak hours, enhancing service speed.
• Monitored inventory levels, reporting shortages to ensure timely replenishment of supplies.
• Adhered to safety protocols and health regulations, contributing to a safe environment for guests and staff.
• Participated in training new staff on operational procedures and customer service standards to foster team development.
• Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
• Explained food preparation methods to patrons with allergies and gluten intolerances.
• Collaborated with team members to improve overall service efficiency and achieve shared goals.
• Asked customers for confirmation of meal satisfaction.
• Maintained clean and professional appearance during work shift.
• Maintained clean and orderly work station.
• Provided exceptional customer support by addressing needs quickly and professionally.
• Managed cash transactions accurately, maintaining financial security within the workplace.
• Verified accuracy of orders and proper proportions before serving to customers.
• Conducted regular equipment maintenance checks to ensure proper functionality and safety standards were met.
• Trained and coached newly hired team members in restocking items and delivering good service to customers.
• Offered water, soft drinks, alcoholic beverages, and appetizers once customers were seated and comfortable.
• Trained new employees on company protocols, contributing to a consistently high-quality workforce.
• Checked customer identification for alcohol, cigarette, and lottery sales.
• Answered guests' questions about menu items and helped make selections.
• Cleared finished items, tidied tables and replaced or refreshed items.
• Enhanced customer satisfaction by providing efficient and attentive service in a timely manner.
• Took orders, made recommendations, offered specials, and inquired regarding special food requirements.
• Checked with customer before presenting bill and offered to take additional orders.
• Achieved high levels of customer retention by delivering personalized service tailored specifically towards individual preferences.
• Checked with customers frequently after serving to confirm positive dining experience.
• Maintained inventory of all saleable items.
• Complied with all federal and state regulations regarding food safety and waste disposal.
• Built trustful relationships with customers to encourage return visits.

• Assessed customer needs and provided prompt, friendly service to enhance dining experience.

Collaborated with kitchen staff to ensure timely food delivery and accurate order fulfillment.

• Maintained cleanliness and organization of dining area, ensuring compliance with health and safety standards.
• Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
• Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.

Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.

• Operated and maintained equipment to ensure optimal performance and safety standards.
• Assisted in inventory management by organizing products for efficient retrieval.
• Provided exceptional customer service, addressing inquiries and resolving issues promptly.
• Collaborated with team members to maintain a clean and organized work environment.
• Followed safety protocols consistently to minimize workplace hazards and risks.
• Conducted routine checks on stock levels to support timely replenishment efforts.
• Adapted quickly to changing tasks and responsibilities as needed during peak periods.
• Ensured timely restocking of shelves, resulting in improved product availability for customers.
• Participated in ongoing training sessions to stay updated on best practices for floor employees.
• Provided support during peak hours, effectively managing large crowds and minimizing wait times.
• Maintained safety standards within the store, promptly addressing potential hazards or concerns.
• Improved customer loyalty by addressing inquiries and resolving issues promptly and professionally.
• Increased operational efficiency by assisting with unloading deliveries and restocking supplies as needed.
• Streamlined communication by regularly attending staff meetings, sharing pertinent information with coworkers.
• Coordinated with other departments to ensure cohesive operations within the store.
• Assisted in streamlining inventory management by accurately updating records and performing regular audits.
• Reduced product waste by diligently rotating stock and monitoring expiration dates.
• Facilitated smooth checkout process for customers, ensuring accurate transactions and positive experiences.
• Performed routine cleaning tasks to uphold store appearance standards and create a welcoming atmosphere for shoppers.
• Enhanced customer satisfaction by providing efficient and courteous service while maintaining a clean store environment.
• Collaborated with team members to maintain an organized workspace, increasing overall efficiency.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Communication with customers professionally and proactively to provide product information and advice.
• Built productive relationships with customers to establish trust, rapport and increase satisfaction.
• Utilized customer feedback to improve services and apply best practices.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Used in-store system to locate inventory and place special orders for customers.

• Provided exceptional customer service in fast-paced environment.
• Maintained cleanliness and organization of dining and food preparation areas.
• Assisted in food preparation and assembly to ensure timely service.
• Operated point-of-sale system efficiently for accurate order processing.
• Collaborated with team members to enhance workflow and improve service speed.
• Followed safety protocols for food handling and equipment operation diligently.
• Enhanced customer satisfaction by providing efficient and friendly service.
• Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
• Prepared food items accurately and quickly, adhering to strict food safety guidelines.
• Maintained a clean and organized work environment for improved customer experiences.
• Kept customers and crew areas organized.
• Kept all prep areas clean by sweeping, mopping, and washing down counters.
• Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
• Adhered to company policies and procedures consistently, contributing to a positive workplace culture.
• Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
• Promoted a safe dining experience by enforcing proper sanitization practices among team members during shifts.
• Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
• Operated cash registers and POS systems, handling over $Amount in cash daily.
• Worked well with teammates and accepted coaching from management team.
• Provided excellent customer service by greeting customers and meeting quality expectations.
• Kept food preparation area, equipment, and utensils clean and sanitary.
• Took orders, prepared meals, and collected payments.
• Worked front counter, drive-thru and other areas.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Collaborated with team members to complete orders.
• Became familiar with products to answer questions and make suggestions.
• Operated cash register to ring up final bill and process various forms of payment.
• Prepared products following restaurant, health, and safety standards and procedures.
• Kept kitchen, counter and dining areas cleaned and sanitized.
• Accurately operated cash register to process customer payments.
• Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
• Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
• Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
• Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
• Replenished serving stations with fresh food and cleaned up spills.
• Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
• Prepared recipe ingredients by washing, peeling, cutting, and measuring.
• Backed up servers by setting up trays and completing some food deliveries.
• Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.

• Prepared and served high-quality coffee beverages according to established standards.
• Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
• Engaged with customers to provide exceptional service and address inquiries effectively.
• Operated espresso machines and other equipment, demonstrating proficiency in beverage preparation.
• Managed inventory levels, assisting in stock replenishment for efficient operations.
• Implemented feedback from customers to improve product offerings and service quality.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Maintained a clean and organized workspace for optimal productivity and safety.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained regular and consistent attendance and punctuality.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
• Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
• Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
• Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
• Increased repeat business by providing exceptional customer service and building rapport with patrons.
• Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
• Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
• Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
• Elevated coffee quality and consistency using precise measurements and techniques for every order.
• Led monthly coffee tasting events to educate customers on different coffee varieties and brewing methods, increasing sales of premium products.
• Solved equipment malfunctions swiftly, minimizing downtime and ensuring continuous service.
• Cultivated positive and inviting caf�� atmosphere, encouraging repeat business and word-of-mouth referrals.

• Assisted customers with product selection and inquiries, enhancing overall shopping experience.
• Maintained store cleanliness and organized merchandise displays to maximize visibility.
• Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
• Received training on product features and benefits, providing informed recommendations to customers.
• Adapted quickly to changing inventory levels, ensuring timely restocking of popular items.
• Contributed to promotional events by setting up displays and engaging with shoppers effectively.
• Handled customer feedback professionally, resolving issues to foster loyalty and repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Answered customer questions about sizing, accessories, and merchandise care.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
• Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
• Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
• Managed inventory to ensure product availability, contributing to uptick in sales.
• Resolved customer complaints with patience and understanding, restoring customer confidence.
• Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
• Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
• Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Provided exceptional services and pleasant shopping experiences to retail customers.
• Developed strong rapport with customers and created positive impression of business.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

• Processed customer transactions efficiently using point-of-sale systems.
• Assisted customers with product inquiries and recommendations.
• Maintained accurate cash drawer and reconciled daily sales reports.
• Ensured cleanliness and organization of checkout area for optimal efficiency.
• Implemented strategies to reduce wait times during peak hours.
• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Helped customers complete purchases, locate items, and join reward programs.
• Restocked and organized merchandise in front lanes.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Enhanced customer satisfaction by providing efficient and accurate cash transactions.
• Contributed to store success by maintaining high standards of cleanliness throughout the facility.
• Addressed customer needs and made product recommendations to increase sales.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
• Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
• Promoted store promotions and incentive programs to increase overall sales revenue.
• Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
• Supported marketing initiatives by setting up and maintaining promotional displays.
• Facilitated smoother checkout process, trained new employees on POS systems.
• Contributed to significant decrease in queue times by streamlining checkout process.
• Strengthened team morale and cooperation by assisting coworkers during peak hours.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Contributed to clean and safe shopping environment, performed regular sanitation of checkout area.
• Improved store atmosphere with thorough and prompt cleaning of checkout area.
• Increased sales of promotional items by informing customers about current offers.
• Enhanced shopping experience, provided product information and location assistance.
• Facilitated positive shopping experience, greeted customers warmly upon entry.
• Managed cash drawer accurately, ensuring all transactions balanced at end of day.
• Operated cash register to record transactions accurately and efficiently.
• Handled cash with high accuracy and took care to check bills for fraud.
• Used POS system to enter orders, process payments and issue receipts.
• Maintained current knowledge of store promotions and highlighted sales to customers.