Summary
Overview
Work History
Education
Skills
Websites
Reading
Languages
Timeline
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MICHELLE KARISMA SINGH

MICHELLE KARISMA SINGH

Summary

Highly sociable tourism & hospitality graduate with extensive experience in the customer service industry across diverse sectors. Thrives in fast-paced, high-pressure environments, excelling both as a team player and an independent contributor. Possessing a wealth of industry knowledge and expertise, effortlessly establishes professional connections with potential clients and customers.

Overview

5
5
years of professional experience

Work History

VET NURSE

Mount Pleasant Animal Clinic
Singapore
01.2018 - 01.2019
  • First and last point of contact with customers in one of the busiest vet clinics in the country
  • Liaising with customers, handling appointments, phone calls and emails, also stocking and dispensing medications
  • Taking charge of situations when a customer is displeased
  • Working well with the team using initiative and attentiveness to ensure a smooth workflow
  • Have received good reviews for service on Google Reviews page.

VET NURSE

Mount Pleasant North Animal Clinic
Singapore
01.2017 - 01.2018
  • First and last point of contact with customers
  • Liaising with customers, handling appointments, phone calls and emails, also stocking and dispensing medications
  • Assist other departments with tasks when required such as running simple blood test and administering vaccinations for animals.

GUEST SERVICE AGENT

Crowne Plaza Changi Airport Hotel
Singapore
01.2014 - 01.2016
  • First and last point of contact in what is considered one of the busiest hotels in the country
  • Liaising with customers, handling phone calls and cash floats
  • Highly approachable and always professional with clients
  • Enjoys interactions with clients and colleagues and very accommodating
  • Have received compliment cards of great service from guests.

Education

TOURISM & HOSPITALITY Diploma -

PSB Academy Pte Ltd
12.2020

Skills

  • Client Relationship Building
  • Client Retention Strategies
  • Complaint Handling
  • Time Management
  • Follow-up skills
  • CRM Software
  • Multitasking Abilities
  • Team Collaboration
  • Adaptability and Flexibility

Reading

One of my favorite ways to unwind is curling up on the couch with a good book, my dog by my side, and a warm matcha latte in hand. It's my little moment of peace, and it's the perfect way to recharge and relax.

Languages

English
Bilingual or Proficient (C2)

Timeline

VET NURSE

Mount Pleasant Animal Clinic
01.2018 - 01.2019

VET NURSE

Mount Pleasant North Animal Clinic
01.2017 - 01.2018

GUEST SERVICE AGENT

Crowne Plaza Changi Airport Hotel
01.2014 - 01.2016

TOURISM & HOSPITALITY Diploma -

PSB Academy Pte Ltd
MICHELLE KARISMA SINGH