Michelle Chua
Summary
Experienced in coordinating clinical research studies and managing multiple trials from initiation to closeout, ensuring adherence to regulatory guidelines. Demonstrates effective communication with cross-functional teams and maintains meticulous documentation. Strong emphasis on team collaboration, reliability, and adaptability to evolving project requirements. Participated in clinical inspections by US FDA and European Medicines Agency.
Overview
19
19
years of professional experience
Work History
Clinical Executive
Ministry of Defence
08.2020 - 05.2025
- Led the Lab station at the Medical Classification Centre (CMPB), ensuring operational excellence and efficiency in clinical services.
- Providing comprehensive training to newly joined NSFs in essential clinical skills, including phlebotomy and urine analysis.
- Ensuring strict compliance with infection control protocols, effectively minimizing the risk of blood contamination.
- Developing and managing duty rosters, guaranteeing adequate manpower for seamless station operations.
- Overseeing and evaluate the performance of NSFs in blood collection and urine analysis, driving quality assurance.
- Conduct medical screenings for female applicants entering the workforce, ensuring accurate evaluations.
- Managing administrative functions for the Lab station, including maintaining optimal inventory levels for medical supplies.
- Coordinating with external vendors (Innoquest) for timely blood report delivery and managing the procurement of medical supplies.
- Strategically planned and improved workflows and protocols for existing and new processes to enhance operational efficiency.
- Execute logistics planning for the upcoming building shift in 2025, ensuring a smooth transition.
- Source and plan budget for new requisition purchase for new office.
- Organize and led quarterly team bonding events for CMPB, fostering a strong team culture and collaboration.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
School Nurse
EtonHouse International School
11.2018 - 08.2020
- Delivering comprehensive nursing and first-aid services to students and staff, ensuring a safe school environment.
- Serving as a vital liaison between staff and parents during student incidents, facilitating effective communication and support.
- Conducting engaging health and educational presentations for staff and students, promoting wellness and health awareness.
- Strategically managing and maintaining first-aid supplies across the entire school premises for optimal readiness.
- Coordinating timely health assessments for individual classes during community disease outbreaks to safeguard student health.
- Drafting and implementing standard operating procedures (SOPs) to enhance school health protocols.
- Performing additional assigned duties while displaying versatility and commitment to the school community.
Clinical Research Coordinator
Singapore General Hospital (Dept of Haematology)
07.2016 - 10.2018
- Collaborates with the clinical research team, specializing in Haematology Oncology and Haematology Disorders.
- Serves as a key liaison between study subjects and research personnel, ensuring effective communication.
- Conducts thorough interviews and case note reviews to obtain vital information, facilitating informed consent while addressing participant questions.
- Strategically plans, organizes, and coordinates study workflows to enhance operational efficiency.
- Schedules clinic visits to conduct required tests and evaluations, ensuring compliance with study protocols.
- Assists investigators with investigational product (IP) management, adhering to regulatory standards.
- Monitors subject well-being, ensuring participant safety throughout the study.
- Compiles and maintains accurate patient data documentation, reinforcing compliance and data integrity.
- Completes case report forms and drafts comprehensive reports for submission to regulatory authorities.
- Guarantees adherence to study protocols and evaluation schedules, maintaining operational excellence.
- Documents and organizes financial transactions related to the study, ensuring transparency.
- Engages in additional assigned responsibilities as needed to support research goals.
- Participates in inspections by the US Food and Drug Administration and European Medicines Agency, reinforcing commitment to regulatory compliance.
Endocrine Staff Nurse
Saint-Julien Clinic for Diabetes and Endocrinology
11.2014 - 07.2016
- Collaborate with physicians in daily clinic sessions, efficiently managing patient appointment tracking.
- Support clinical procedures, including ultrasounds and biopsies, ensuring optimal patient care.
- Expertise in venipuncture, antibiotic therapy administration, and wound dressing for comprehensive patient management.
- Deliver specialized diabetic and nutritional counselling to empower patients in their health journey.
- Provide thorough insulin injection education and care for newly diagnosed patients, promoting safe practices.
- Monitor drug inventories while liaising with sales representatives to streamline medication ordering processes.
- Conduct follow-up calls with patients to enhance care continuity and strengthen patient-provider relationships.
Staff Nurse
KK Women and Children Hospital (Dept of Child Development)
11.2013 - 09.2014
- Assisted physicians in consultations and assessments, enhancing patient care and operational efficiency.
- Ensured meticulous documentation of counselling provided to parents, promoting transparency and effective communication.
- Streamlined clinic operations, contributing to a seamless patient experience and improved workflow.
- Proactively followed up with parents to optimize clinic scheduling and minimize wait times for appointments.
- Facilitated appropriate referrals to external services, ensuring continuity of care for patients.
- Delivered accurate and comprehensive information to parents regarding referral services, enhancing understanding and satisfaction.
- Coordinated with external services to support patients requiring additional interventions post-discharge, ensuring comprehensive care pathways.
Clinical Coordinator
Tan Tock Seng Hospital (Pearl Ops)
10.2012 - 11.2013
- Collaborated with management and medical teams to effectively oversee project initiatives and optimize clinic operations.
- Developed streamlined outpatient clinic forms to enhance clinic efficiency.
- Designed new workflows for the clinics, Endoscopy Centre and PACE Clinic, utilizing best practices identified by the project team.
- Conducted comprehensive beta testing to validate new workflows and forms, ensuring practical application.
- Provided training and support to staff involved in the beta testing process, fostering a culture of continuous improvement.
- Collected and analysed feedback from doctors and staff to refine processes and enhance user experience.
- Delivered detailed project updates by reviewing beta testing outcomes, collating daily data and creating impactful presentation materials.
- Researched vendors and obtained quotations for professional brochure printing to promote clinic services effectively.
Clinical Trials Research Associate
Lilly-NUS Centre for Clinical Pharmacology Pte Ltd
08.2011 - 07.2012
- Exhibits comprehensive expertise in clinical trial protocols and Good Clinical Practice (GCP) compliance.
- Collaborates effectively with study teams and CRUTL for timely subject recruitment and operational success.
- Drives recruitment initiatives through strategic use of approved media, flyers and brochures.
- Identifies and sources optimal recruitment sites and avenues to enhance participant enrolment.
- Efficiently selects and recruits volunteers utilizing the existing database for targeted outreach.
- Conducts and coordinates screening activities, ensuring rigorous adherence to ICH-GCP, local SOPs, and regulatory guidelines.
- Facilitates protocol setup activities, including the development of necessary forms, labels, and medical equipment arrangements.
- Upholds the highest standards of quality and safety throughout the clinical trial process in compliance with established protocols.
- Leads and participates in delegated clinical trial procedures under the direction of the Principal Investigator.
- Assists in the management of clinical trial materials, ensuring precise data collection and verifications.
- Collaborates with Clinical Research Technicians for thorough sample processing and management.
- Maintains secure storage of clinical trial data and ensures proper operational use of biomedical equipment.
- Safeguards participant safety through strict adherence to protocol requirements, including adverse event reporting and meticulous follow-up.
- Coordinates auxiliary support measures, such as participant diet, to enhance study conditions.
Clinical Trials Coordinator
National Neuroscience Institute (TTSH)
05.2009 - 05.2011
- Spearheaded patient recruitment strategies for clinical trials, enhancing participant engagement and study enrolment.
- Orchestrated the preparation, setup, and execution of clinical trials and research clinics, ensuring seamless operational flow.
- Conducted comprehensive protocol-related investigations, including blood draws, vital sign assessments, patient interviews, and training for medication administration and diary completion.
- Expertly centrifuged and processed blood samples for laboratory analysis, including pharmacokinetics and pharmacogenomics, while managing ambient and frozen samples.
- Fostered collaboration with investigators and healthcare professionals, ensuring timely and accurate communication for all patient-related activities.
- Maintained up-to-date Case Report Forms (CRFs) and systematically reported Serious Adverse Events (SAEs) to relevant authorities.
- Systematically tracked site payments to maintain financial oversight and comply with medical regulations.
Patient Service Officer
Changi General Hospital
01.2007 - 05.2009
- To provide medical advises to patients over the phone when they call our hospital’s call centre.
- Planning of Doctor’s clinic schedules.
- Administrative work involved in maintaining the work flow at the Outpatient clinic area.
- Performing audits on patient’s care quality and product knowledge of our staffs.
Staff Nurse
Changi General Hospital
01.2006 - 12.2006
- Assist Doctors in clinic sessions, and during procedures.
- Provide counseling and advises for patients pre and post operatively.
- Performs cannulation, blood taking and wound dressings for patients post-operatively.
Education
Bachelor of Science - Nursing
Northumbria University
United Kingdom01-2025
Specialist Diploma in Clinical Trials Management - Clinical Research
Nanyang Polytechnic
Singapore10-2010
Diploma in Nursing - Nursing
Nanyang Polytechnic
Singapore12-2005
Skills
- Operations management
- Administrative skills
- Quality management
- Problem resolution
- Team player
- Workflow planning
- Staff training
- Project management
Timeline
Clinical Executive
Ministry of Defence
08.2020 - 05.2025
School Nurse
EtonHouse International School
11.2018 - 08.2020
Clinical Research Coordinator
Singapore General Hospital (Dept of Haematology)
07.2016 - 10.2018
Endocrine Staff Nurse
Saint-Julien Clinic for Diabetes and Endocrinology
11.2014 - 07.2016
Staff Nurse
KK Women and Children Hospital (Dept of Child Development)
11.2013 - 09.2014
Clinical Coordinator
Tan Tock Seng Hospital (Pearl Ops)
10.2012 - 11.2013
Clinical Trials Research Associate
Lilly-NUS Centre for Clinical Pharmacology Pte Ltd
08.2011 - 07.2012
Clinical Trials Coordinator
National Neuroscience Institute (TTSH)
05.2009 - 05.2011
Patient Service Officer
Changi General Hospital
01.2007 - 05.2009
Staff Nurse
Changi General Hospital
01.2006 - 12.2006
Bachelor of Science - Nursing
Northumbria University
Specialist Diploma in Clinical Trials Management - Clinical Research
Nanyang Polytechnic
Diploma in Nursing - Nursing
Nanyang Polytechnic
Similar Profiles
Nicola WilliamsNicola Williams
Project Delivery Manager at Ministry of Defence, Defence DigitalProject Delivery Manager at Ministry of Defence, Defence Digital
Simeon Mandala MunghanyaSimeon Mandala Munghanya
Staff Officer grade 2 Policy at MINISTRY OF DEFENCE/ DEFENCE HEADQUARTERSStaff Officer grade 2 Policy at MINISTRY OF DEFENCE/ DEFENCE HEADQUARTERS
ANIL KUMARANIL KUMAR
Jr Works Manager at Govt of India, Ministry of Defence, Department of Defence ProductionJr Works Manager at Govt of India, Ministry of Defence, Department of Defence Production
Giuseppe MoramarcoGiuseppe Moramarco
Customer Experience Manager at Ministry Of Defence ( Defence House)Customer Experience Manager at Ministry Of Defence ( Defence House)
PAVITHRA JANARSANPAVITHRA JANARSAN
Clinical Executive at Fresenius Medical CareClinical Executive at Fresenius Medical Care