Michelle Chan
ZTE Singapore Pte Ltd
2
Languages
17
years of professional experience
Accomplished sales leader with a focus on client retention and strategic planning. Proven ability to analyze market trends and collaborate across teams to deliver tailored solutions that exceed client expectations and drive business success.
Work History
Key Account Manager
1 Year 10 Months- Developed strategic account plans to align with client goals and objectives.
- Managed key client relationships to enhance customer satisfaction and retention.
- Executed regular business reviews to assess performance and identify growth opportunities.
- Collaborated with cross-functional teams to deliver tailored solutions for clients.
- Analyzed market trends and competitor activities to inform strategic decisions.
- Coordinated contract negotiations, ensuring alignment with company policies and client expectations.
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem-solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Established strong rapport with clients by consistently exceeding their expectations in quality and service delivery.
- Developed a thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Expanded key account base by identifying and cultivating new business opportunities.
Sales Manager
6 Years 6 Months- Developed and executed territory sales strategies to achieve revenue targets.
- Built and maintained strong relationships with key accounts to drive customer loyalty.
- Conducted market analysis to identify growth opportunities within assigned territory.
- Collaborated with cross-functional teams to align product offerings with customer needs.
- Trained and mentored junior sales representatives to enhance team performance.
- Implemented effective sales processes, improving efficiency and accuracy in reporting.
- Led negotiations with clients, securing contracts that surpassed initial projections.
- Increased sales revenue by developing and implementing strategic territory plans.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Medical Sales Representative
8 Years 5 Months- Delivered comprehensive product presentations to medical staff, addressing inquiries and fostering understanding of features.
- Cultivated strong relationships with healthcare professionals to enhance product visibility and acceptance.
- Executed strategic territory management to maximize sales opportunities and streamline customer engagement efforts.
- Collaborated with cross-functional teams to develop targeted marketing strategies aligned with client needs and market trends.
- Streamlined reporting processes using CRM systems for efficient tracking of sales activities and client interactions.
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Boosted sales performance through effective negotiation skills, customizing pricing plans according to client budgets while maintaining profitability.
- Consistently surpassed quarterly quotas by identifying key decision-makers within target organizations and tailoring sales pitches accordingly.
Education
Bachelor of Arts - Marketing
- Degree Awarded with Second-Upper Class Honors
Skills
Client relationship management
Business development
Sales negotiations
Contract negotiation
Data-driven decisions
Strategic account planning
Client relationship building
Relationship management
Teamwork and collaboration
Relationship building
Languages
English
C2
Bilingual or Proficient
Chinese (Mandarin)
C2
Bilingual or Proficient
Timeline
Key Account Manager
ZTE Singapore Pte Ltd
10.2024 - CurrentRead More
Sales Manager
AbbVie
01.2018 - 07.2024Read More
Medical Sales Representative
Hyphens Pte Ltd
01.2010 - 06.2018Read More
University of Stirling
Bachelor of Arts from Marketing
Read More