Michael Raj

Corporate Real Estate Management - more than 150,000 sq ft of office space (SNAP Inc)

• Managing all APAC offices and primary point of contact to senior leadership globally
• Delivering workplace services and integrated FM services
• Managing OPEX budget of up to $2 million
• Partnering with cross-functional teams to support office expansions, relocations and workplace design
• Establishing EHS plans for offices
• Managing vendor relationships and contracts to ensure SLA and cost efficiencies are achieved

Corporate Real Estate Management - more than 800,000 sq ft of office space (Standard Chartered Bank)

• Was an interim Country Lead for account
• Was an interim Facilities Management Lead for Singapore and Malaysia
• Operations site lead for office buildings
• Worked closely with hard services technical team in 52-week planner for PPM, HVAC, plumbing and repairs
• Worked closely with soft services team in managing 3rd party service providers such as Transportation, Janitorial, Mailroom, Landscaping, Confidential wastes disposal, Carpark, and Food & Beverage including cafeteria & vending machines
• Worked closely with projects team for renovations of buildings, branches and office space including churn and MAC
• Collaborated and managed various teams such as Security, Concierge, Workplace experience, Programs, Communications, Events, Health & Safety, FM Technical, FM Soft, Space Planning, Asset Management, Change Management, Information Technology, Finance, and CEO Office of the bank

Corporate Real Estate Management - more than 1,000,000 sq ft of office space (DBS Bank)

• Facilities Management Lead Soft Services - Housekeeping, Pest Control, Security, Mailroom, Concierge, Guest Relations, Landscaping, Food & Beverage Operations, Transportation and Warehouse
• Developed strategies and solutions to meet short and long term needs, drove implementations of new projects, and continuous improvements
• Managed and implemented workplace experience initiatives and hospitality services
• Cultivated a data-driven and customer-centric approach to elevate workplace experience
• Worked closely with procurement team for RFQ and RFP
• Led, managed and closed service contracts & renewals worth up to $5 million
• Part of Covid-19 Taskforce Team to maintain and implement Workplace Heath & Safety measures

Integrated Resort with 2561 Rooms - Hotel Operations

• Mentored and developed front office employees' performance by providing leadership, counseling, coaching, disciplining and evaluations (more than 120 employees)
• Responsible for overall front office operational duties of an average of 97% hotel occupancy and 1200 arrivals and departures
• Responded, resolved and investigated all guests' feedbacks, enquiries and complaints via email, phone and face-to-face effectively to maximise guests' satisfaction
• Worked closely with L&D and train team to meet department's standards, procedures and operational duties