Michael Hii Hung Kiong
Assistant Manager, Admission & Student Support
Singapore,singapore
Summary
I am seeking a dynamic career that promises to bolster my professional growth and pave the way for a prosperous future. My commitment to excellence and continuous skill enhancement is at the core of my professional journey. Joining your esteemed organisation, I am eager to contribute meaningfully while further honing my abilities and advancing my career trajectory. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
17
17
years of professional experience
44
44
years of post-secondary education
3
3
Languages
Work History
Assistant Manager, Admission & Student Support
ASIAN INTERNATIONAL COLLEGE
04.2017 - Current
- To contribute to the planning and development of marketing and promotion campaigns to facilitate Admissions Office contribution to college's target of overall annual revenue of $4.0m and EBITDA of $1.85m
- To meet recruitment target of 900 headcount
- To generate 8,000 leads
- To follow up with enquiry's leads - on the 3rd day post enquiry
- To ensure leads conversion: 50% visits to enrolment
- To ensure 100% publication of the College's statements of mission and value in promotional and marketing materials
- To ensure student applications processing within 3 working days turnaround time
- To submit SSG Training Grant applications via TPGateway within 14 days upon course commencement
- To coordinate the timely submission of (at least 3 working days) student applications for ECDA-accredited course to One@ECDA portals for application approvals
- To process and ensure timely feedback to students on Student Pass IPA within 24 hours upon notification
- To respond to all emails to studentsupport@aic.edu.sg within 5 working days
- To facilitate to ensure student complaint resolution within 21 days
- To track and manage feedback and complaints - 5% of annual student population
- To ensure timely update of Student Notice Board and/or Digital Media Device
- To conduct pre-admission and induction for all students - 4.0 satisfaction rating
- To conduct recruitment agent survey for all agents' recruited international students - 4.0 satisfaction rating (if applicable)
- To contribute to average of 40 training hours per staff on relevant workshops
- To achieve 95% staff satisfaction
- Managerial Role and Contribution to the College
- To ensure contribution towards meeting overall corporate KPIs
- To provide managerial guidance to the Admissions & Development cum Student Support Offices
- To maintain proper record and regular checks of student dockets
- To ensure no misrepresentation in communication to students contrary to the college's interest
- To perform cashier duties to collect fees to support College Admin Office
- To ensure the implementation of the Edutrust scheme, specifically criterion 2.4, 2.5, 2.6, 3., 4 and 5.3
- To ensure cleanliness and manning of front counter
- To ensure the availability of marketing and promotion materials at front counter
- Must participate actively and enthusiastically in collaborative planning
- Must participate in all college organized activities to develop a cohesive team
Management Assistant Officer
National University of Singapore
01.2017 - 04.2017
Executive, Administration
MICHAEL HII HUNG KIONG
10.2016 - 01.2017
- Assist the Directors/Managers in the implementation of various initiatives by coordinating with PCF preschool centres' leaders, with the ultimate aim of improving the operational and financial performance of the PCF preschool branch/centres
- Generate, monitor, compile and submit relevant data/information for AOP and other reporting purposes on the frequency as predetermined by the relevant agencies
- The data/info to be managed includes centres' capacity, enrolment utilization, non-Singaporean enrolment, additional programmes etc
- Also to connect, follow up and share with centre leaders to ensure AOP KPIs are met
- Facilitate annual fee revision exercise and ad-hoc applications for fee introduction/increase
- Update the relevant system
- Consolidate, maintain and update related databases/records/files in all aspects to ensure information are up-to-date and accurate
- Gather documents and provide assistance for various internal and external audits
Administrative Assistant
HARVEY NORMAN
11.2010 - 11.2011
- Coordinate and acquire library resources materials
- Assist and plan in building and updating of the library's collection
- Search Marc records and attach holdings in OCLC for MDIS resources
- Processing and labelling of new books and new CD-ROM
- Ensure all invoices have been sent to Finance Department for payment processing
- Assist in planning and controlling the budget and expenditure of the library
- To keep track of overdue loan fines and outstanding books on daily basis
- To do write up for recommendations of new books for Horizon Magazines and Econnect Magazines
- Attending and replying email enquiries from Resource Hub email account
- Organize the necessary task for Resource Hub's stock take (once in every 2 years)
- Examination invigilation duties
- Committee members for MDIS Events (Scholarship and Bursary Event and University of Bradford Graduation Event)
Customer Service Officer
1 COMPUTER SYSTEM PTE LTD
07.2008 - 03.2010
- Attracts potential customers by answering product and service questions; suggesting information about other products and services
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Maintains financial accounts by processing customer adjustments
- Recommends potential products or services to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
- Achieved the best monthly customer service officer
Administrative Assistant
09.2007 - 06.2008
- Maintains workflow by studying methods; implementing cost reductions; and developing reporting procedures
- Creates and revises systems and procedures by analysing operating practices, recordkeeping systems, forms control, office layout, and budgetary and personnel requirements; implementing changes
- Develops administrative staff by providing information, educational opportunities, and experiential growth opportunities
- Resolves administrative problems by coordinating preparation of reports, analysing data, and identifying solutions
- Ensures operation of equipment by completing preventive maintenance requirements; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
- Provides information by answering questions and requests
- Maintains supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies
- Completes operational requirements by scheduling and assigning administrative projects; expediting work results
- Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies
- Contributes to team effort by accomplishing related results as needed
- Achieved a well maintained/discipline staff in the company
Education
Master of Arts - In Education(specialization Early Years Leadership
Birmingham City University
UK 04.2001 - 01.2024
MBA - Executive MBA
University of Hull
UK 04.2001 - 01.2018
Bachelor of Science - Information Technology
Royal Melbourne Institute of Technology University
Australia 04.2001 - 01.2006
Sijil Pelajaran Malaysia (SPM) - undefined
S.M.K Bandar Sarikei
Skills
ADMINISTRATIVE
CUSTOMER SERVICE
LIBRARY MANAGEMENT
STUDENT SUPPORT SERVICES
ADMISSIONS OPERATIONS
Personal Information
- Date of Birth: 09/25/82
- Nationality: Malaysian (Singapore PR)
- Marital Status: Single
Timeline
Assistant Manager, Admission & Student Support
ASIAN INTERNATIONAL COLLEGE
04.2017 - Current
Management Assistant Officer
National University of Singapore
01.2017 - 04.2017
Executive, Administration
MICHAEL HII HUNG KIONG
10.2016 - 01.2017
Administrative Assistant
HARVEY NORMAN
11.2010 - 11.2011
Customer Service Officer
1 COMPUTER SYSTEM PTE LTD
07.2008 - 03.2010
Administrative Assistant
09.2007 - 06.2008
Master of Arts - In Education(specialization Early Years Leadership
Birmingham City University
04.2001 - 01.2024
MBA - Executive MBA
University of Hull
04.2001 - 01.2018
Bachelor of Science - Information Technology
Royal Melbourne Institute of Technology University
04.2001 - 01.2006
Sijil Pelajaran Malaysia (SPM) - undefined
S.M.K Bandar Sarikei
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