Michael Chua
Summary
Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Personable and driven with natural ability to build relationships and motivate teams. Possesses deep understanding of consumer behavior and market trends, complemented by strong skills in negotiation and strategic planning. Committed to driving sales growth and achieving impactful business results.
Overview
19
19
years of professional experience
4
4
years of post-secondary education
Work History
Operations Manager
Unicorn General Construction Pte Ltd
01.2023 - Current
- Conducted regular daily operations, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept workers compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Regional Sales Manager
PT Sumber Pinang Makmur
11.2015 - 12.2022
- Developed and maintained positive relationships with clients.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Generated detailed sales reports and forecasts to analyze performance and track progress.
- Finalized sales contracts with high-value customers.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Conducted product demonstrations and presentations to potential clients to capture more sales.
- Built relationships with customers and community to establish long-term business growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Cultivated strong partnerships with Suppliers to increase product visibility and drive sales volume.
Sales Executive
Wongfong Engineering Works (1988) Pte Ltd
06.2008 - 09.2015
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Secured new clients by developing and implementing strategic sales plans that focused on target industries.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Met existing customers to review current services and expand sales opportunities.
Sales Consultant
True Spa Pte Ltd
05.2006 - 05.2008
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Followed up with existing customers to provide additional support and address concerns.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Built relationships with customers and community to promote long term business growth.
- Negotiated prices, terms of sales and service agreements.
Education
Ahmad Ibrahim Secondary School
Singapore, Null, Singapore 01.1995 - 01.1999
Skills
Customer service
Client relations
Contract negotiation
Sales background
Negotiation
Logistics oversight
Client relationships
KPI tracking
Operational efficiency
Operations monitoring
Performance monitoring
Customer service
Timeline
Operations Manager
Unicorn General Construction Pte Ltd
01.2023 - Current
Regional Sales Manager
PT Sumber Pinang Makmur
11.2015 - 12.2022
Sales Executive
Wongfong Engineering Works (1988) Pte Ltd
06.2008 - 09.2015
Sales Consultant
True Spa Pte Ltd
05.2006 - 05.2008
Ahmad Ibrahim Secondary School
01.1995 - 01.1999
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