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Summary
Professional with over five years of experience in marketing, sales, and customer-facing roles, supported by a strong track record of building relationships and driving business growth. Recently completed WSQ Digital Marketing certifications in WordPress development, Meta advertising, and conversion optimization, expanding my expertise into digital channels. A proactive and adaptable learner seeking opportunities to apply skills, gain industry experience, and contribute effectively within a collaborative team environment.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Self Employed
ADDITIVES_OIL
03.2022 - 04.2025
- Developed and executed marketing strategies for B2B and B2C sectors, increasing brand visibility and engagement.
- Collaborated with cross-functional teams to refine product offerings, boosting customer satisfaction and loyalty.
Coordinator
Redmart Pte Ltd
04.2021 - 01.2022
- Managed outbound communications and coordinated with sales teams to meet business objectives.
- Maintained candidate and lead databases for future recruitment and follow-up.
- Developed and implemented operational procedures to enhance workflow efficiency.
Telemarketer
Dove Industry Pte Ltd
12.2020 - 02.2021
- Managed high volume of outbound calls to potential clients to promote products and services.
- Collaborated with sales and marketing teams to align telemarketing strategies with business goals.
- Conducted initial screenings to assess applicant qualifications and fit for roles.
Customer Service Associate
Grab Singapore
11.2016 - 12.2017
- Managed inbound and outbound calls with a focus on resolution-driven communication.
- Handled customer inquiries via email, live chat, and social media platforms.
- Resolved issues efficiently using Grab's ticketing system.
Telesales Executive
AIA Singapore Pte Ltd / Spring Singapore
01.2014 - 07.2014
- Identified sales opportunities and cross-sold insurance products to maximize customer value.
- Consistently met daily KPI targets and scheduled appointments for agents
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
GCE N-Level -
03-2011
NITEC - Engineering
Skills
- Marketing strategy
- Ad strategies
- Social media marketing
- Media platform management
- Email marketing
- Customer relationship management
- Content creation
Certification
- WSQ Website & Landing Page Conversion Optimization - Oct 2025
- WSQ WordPress Website Creation - Oct 2025
- WSQ Facebook and Instagram Marketing - Oct 2025
- WSQ Digital Content Creation - Oct 2025
- WSQ Copywriting and Content Writing - Sep 2025
ADDITIONAL INFORMATION
- Nationality: Singaporean
- Driving License: Class 3A
Languages
- English (Professional)
- Chinese (Conversational)
Hobbies and Interests
- • Passionate about Music
- • Enjoy singing and playing musical instruments, including piano and guitar
Timeline
Self Employed - ADDITIVES_OIL
03.2022 - 04.2025
Coordinator - Redmart Pte Ltd
04.2021 - 01.2022
Telemarketer - Dove Industry Pte Ltd
12.2020 - 02.2021
Customer Service Associate - Grab Singapore
11.2016 - 12.2017
Telesales Executive - AIA Singapore Pte Ltd / Spring Singapore
01.2014 - 07.2014
Bukit Batok Secondary School - GCE N-Level,
Institute of Technical Education - NITEC, Engineering