MIA TRAN THI TRA MY

• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Improved customer satisfaction by providing efficient and friendly service in a fast-paced environment.
• Handled cash transactions accurately, maintaining balanced registers at the end of each shift .Processed orders on POS system and accepted cash and charge payments.
• Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging. Boosted sales by upselling menu items, suggesting popular choices, and promoting limited-time offers.
• Managed inventory levels for optimal cost control and minimized waste by regularly reviewing stock and making appropriate adjustments. Maintained accurate records of sales, labor and other costs.
• Monitored health and safety standards to maintain a clean, safe working environment.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Created and maintained safe and secure work environments for employees.

• Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service , smooth operation.
• Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
• Improved staff morale through effective communication skills and motivational techniques, resulting in enhanced teamwork and productivity .
• Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
• Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
• Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.

• Developed and implemented standard operating procedures to maintain smooth operations.
• Assisted event planners in coordinating successful events, conferences, and meetings at the hotel
• Improved customer satisfaction by ensuring consistent quality of food and service.
• Contributed to efficient inventory management by monitoring stock levels and placing orders when necessary.
• Developed ongoing training initiative to improve beverage knowledge of serving employees and orders were promptly and accurately prepared.
• Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
• Assist Restaurant Manager in financial such as forecasting, inventory, costs.

• Honors: I
• GPA: 3.4

• Completed Coursework: Work Attachment , [2020] in Food and Beverage.

GPA: 3.6