Miao Zhang
Summary
Customer-focused Cabin Crew Supervisor with proven expertise in team leadership, problem-solving, and decision-making under pressure. Demonstrates a strong track record of fostering team synergy in fast-paced, dynamic environments. Aspiring to develop strong leadership skills and advance in project management or consulting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Flight Purser
China Southern Airlines
04.2016 - 02.2023
- Elevated passenger satisfaction through exceptional in-flight service and personalized attention to individual needs.
- Efficiently resolved passenger conflicts when required, ensuring a tranquil travel atmosphere for everyone on board.
- Collaborated with pilots to maintain awareness of flight status, ensuring timely updates for passengers during unexpected delays or changes.
- Handled in-flight emergencies calmly and professionally, prioritizing passenger safety at all times.
Flight Purser
Jetstar Asia Singapore
09.2011 - 01.2016
- Administered first aid to passengers when necessary, responding quickly to medical situations during flights.
- Streamlined communication between cabin crew members, fostering a cohesive and efficient team environment.
- Ensured safety and comfort of passengers by conducting pre-flight briefings and demonstrating safety procedures.
Education
MBA - HRM, Business, Leadership
University of Newcastle
Singapore Campus05-2025
Bachelor - Hotel And Tourist Management
Harbin University of Commerce
Harbin,China07-2011
Skills
- Well-organized
- Communication
- Team work and team management
- Interpersonal relations
Certification
Google Project Management Certificate
Languages
English
Upper intermediate (B2)
Hobbies
Passionate about traveling and reading ,which enhance my adaptability,culture awareness and continuous learning mindset.
Timeline
Flight Purser
China Southern Airlines
04.2016 - 02.2023
Flight Purser
Jetstar Asia Singapore
09.2011 - 01.2016
MBA - HRM, Business, Leadership
University of Newcastle
Bachelor - Hotel And Tourist Management
Harbin University of Commerce
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