Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Quality Manager
Samsung C&T
02.2022 - Current
Improved product quality by implementing stringent inspection processes and quality control measures.
Enhanced customer satisfaction by monitoring and addressing customer complaints promptly and efficiently.
Streamlined production processes by identifying areas for improvement and implementing corrective actions.
Conducted thorough audits to ensure adherence to industry standards and regulatory requirements, maintaining compliance consistently.
Collaborated with suppliers to improve raw material quality, ensuring consistency across all sourced components.
Provided training to employees on best practices in quality management, fostering a culture of excellence within the organization.
Managed root cause analysis investigations, determining underlying issues in product failures and implementing corrective actions as necessary.
Mentored junior staff members in quality management principles, fostering professional growth among team members.
Ensured consistent delivery of high-quality products by closely supervising production teams throughout manufacturing processes.
Managed and archived quality documentation and participated in internal and external quality audits.
Updated quality control standards, methods, and procedures to meet compliance requirements.
Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
Assisted in organizing and overseeing assignments to drive operational excellence.
QA/QC Engineer
Samsung C&T
03.2019 - 02.2022
Improved product quality by implementing rigorous QAQC processes and procedures.
Conducted thorough inspections for adherence to project specifications, resulting in reduced defects and increased customer satisfaction.
Optimized testing efficiency by developing automation scripts for routine tasks.
Enhanced team performance with continuous training on industry best practices and new technologies.
Ensured compliance with industry standards and regulations through meticulous documentation of test results and inspection reports.
Prepared, documented and executed detailed test plans, test cases and defect reports.
Interfaced with suppliers, inspectors and clients to resolve outstanding non-conformance issues.
Supported root cause and data analysis for defect reduction and process yield improvement.
Maintained electronic copies of records in [Software] to document completed inspections.
Monitored and optimized production processes to increase throughput and improve quality.
QA/QC Assistant Engineer
Samsung C&T
10.2016 - 02.2019
Contributed to successful project completion by assisting with on-site inspections, testing, and quality control measures.
Adhered to timelines to meet quality assurance targets.
Assisted senior engineers and management with clerical duties to keep department functioning and workflows running smoothly.
Worked closely with engineers and assisted with testing of products.
Prepared standard reports and documentation to communicate results to senior management.
Conducted root-cause analysis.
Collaborated with other departments to facilitate successful project completion.
Education
No Degree - NITEC IN MECHATRONICS
ITE Bukit Batok
Singapore
12.2005
No Degree - HIGHER NITEC IN MECHATRONICS
ITE DOVER
Singapore
06.2004
Skills
Problem-Solving Abilities
Issue Resolution
Documentation Control
Compliance Monitoring
Familiarity With Quality Standards
Quality Processes
Internal Auditing
Quality Management Systems
Problem Solving
External Auditing
Languages
English
Bilingual or Proficient (C2)
Malay
Bilingual or Proficient (C2)
Timeline
Quality Manager
Samsung C&T
02.2022 - Current
QA/QC Engineer
Samsung C&T
03.2019 - 02.2022
QA/QC Assistant Engineer
Samsung C&T
10.2016 - 02.2019
No Degree - NITEC IN MECHATRONICS
ITE Bukit Batok
No Degree - HIGHER NITEC IN MECHATRONICS
ITE DOVER
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