M.G. Arun Mahilnan

As a Lead Business Analyst, I spearhead multi-million dollar projects in the public sector, focusing on both system implementations and SaaS product solutions. I lead cross-functional teams to optimize processes, ensure seamless integration, and deliver strategic solutions that drive efficiency and significant impact from inception to completion.

• Scrum Master: Leading requirement gathering sessions, ensuring all user stories meet objectives and deadlines with maximum client satisfaction.
• End-to-End UAT: Planning and executing user acceptance testing with a 100% success rate in deliverables.
• SaaS Roadmaps: Fitting requirements to SaaS product roadmaps, ensuring alignment with business objectives and future growth.
• Project Timelines: Maintaining project timelines across multiple initiatives, ensuring on-time delivery and successful project execution.
• Service Management: Leading service management efforts to ensure all issues meet SLA requirements, enhancing customer satisfaction and operational efficiency.
• Process Optimization: Driving continuous improvement across all stages of the project lifecycle to deliver projects on time and within scope.
• Client Engagement: Initiating discussions and presenting proposals to ensure clients proceed to additional project phases, fostering ongoing relationships and future opportunities.
• Change Management: Spearheading change management processes to effectively implement and communicate changes, ensuring smooth transitions and minimal disruption.

• Implemented process improvements resulting in a 20% increase in efficiency during a large-scale Agile implementation project in the Health and Public Sector
• Conducted extensive analysis of current processes, identified bottlenecks, and recommended solutions to optimize workflows
• Optimized end-to-end testing process by facilitating User Acceptance Testing (UAT), SIT, developing functional specifications, and creating regression suites, leading to a 95% reduction in production defects discovered during release cycles
• Collaborated closely with key stakeholders to identify and assess data sources, gather comprehensive requirements, and define clear project objectives and User stories for over 30% of the application's modules throughout the Software Development Lifecycle (SDLC)
• Utilized agile methodologies to ensure timely delivery of high-quality solutions, while providing regular updates to management and cross-functional teams
• Implemented a streamlined approach for resolving IRs,SRs and CRs in ServiceNow resulting in a 30% increase in efficiency, reduction in SLA timing, and significant cost savings for the operations management team
• Orchestrated engaging user trainings and delivered impactful presentations to diverse stakeholders and end users, driving a significant 30% increase in operational efficiency
• Spearheaded the Absence Module for a Cloud ERP Project (Workday) within the Application Management Support team, surpassing targets for defect resolution numbers.

• Completed intensive training in Python, SQL, Java, and Business analysis fundamentals, investing over 300 hours in upskilling technical expertise
• Utilized Appian, a business process management tool, to develop prototype projects that improved operational efficiency and decreased turnaround time by 20%
• Earned an Appian Developer certificate, recognizing mastery in designing, building, and deploying applications using the Appian platform.