

Posses vast experience in managing service delivery, ensuring optimal performance and client satisfaction. Handled critical employee issues. Utilizes analytical skills to identify and resolve service-related issues effectively. Has end to end American HR process and good understanding to payroll. Track record of enhancing team collaboration and driving continuous improvement in service operations. Mentoring new employees and the existing ones , auditing calls and documentations , providing feedbacks/coaching. Helped leads in monthly audits/reporting.
I'm looking to join a respectable organization which appreciates not only hard work but also a professional approach where I can utilize my knowledge and various skills and experiences through a spectrum of my responsbilities. I would love to contribute toward the goals and objectives of the company and help the company grow and prosper; doing so will help develop my career which eventually will excel me in the related field. My goals are not limited in just obtaining a job, but I'm looking into gaining a lasting career where I can thrive and grow for years to come.
*My top 5 Gallup Clifton strengths are: Consistency, harmony, arranger, responsibility and individualisation.
Process management
Business analysis/ SLA/OLA compliance
Incident response management
Customer/Employee focus mindset
Exceptional communication
Problem solving
Proficiency in HR technology/hierarchy especially in the US and Canada regions
Operationational compliance
I'm currently enrolled for diploma course in supply chain and retail management at Trinity International College.