Summary
Overview
Work History
Skills
Timeline
Generic

Mervyn Kwan

Summary

Proven to excel in high-pressure environments, I leveraged strong teamwork and package handling skills at EL Connect, enhancing workflow and safety. My background in food service and customer satisfaction, honed at Yy Circle, showcases my ability to improve service standards and team efficiency without compromising quality.

Developed exceptional multitasking and communication skills in fast-paced hospitality environment. Excel at ensuring seamless service and guest satisfaction. Seeking to transition these abilities into new and dynamic field.

Positive, dedicated, and adaptable with strong customer service mindset. Knowledge of event setup and serving protocols combined with skills in multitasking and communication. Committed to ensuring seamless and enjoyable guest experience at every event.

Offering excellent interpersonal skills and great attitude towards learning and growing in hospitality environment. Brings understanding of service etiquette and food safety practices. Ready to use and develop multitasking and communication skills in [Desired Position] role.

Diligent [Desired Position] known for providing exceptional service in high-paced environments. Demonstrated ability to manage multiple tasks seamlessly while ensuring guest satisfaction. Proven skills in teamwork and adaptability.

Overview

1
1
year of professional experience

Work History

Banquet Server

Yy Circle
11.2024 - 11.2024
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Upheld high standards of hygiene and cleanliness in all service areas, preventing potential health issues.

Pool Bar Crew

Yy Circle
10.2024 - 10.2024
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Became familiar with products to answer questions and make suggestions.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.

Service Crew Member

Yy Circle
10.2024 - 10.2024
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Assisted other team members to achieve goals.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Parcel Sorter

EL Connect
09.2024 - 10.2024
  • Minimized package damage by carefully handling fragile items during the sorting process.
  • Collaborated with team members for seamless handoffs of sorted parcels, improving overall workflow.
  • Maintained a clean and organized work environment, reducing potential hazards and increasing productivity.
  • Assisted in training new employees on proper sorting techniques, contributing to a more efficient workforce.
  • Swiftly adapted to changes in parcel volume during peak seasons or holidays, effectively managing workload fluctuations without compromising quality or timeliness.
  • Adhered to safety protocols at all times, resulting in zero workplace accidents or injuries.
  • Supported fellow sorters as needed with additional tasks such as loading or unloading trucks, promoting a cohesive and supportive team environment.
  • Reduced misplaced packages by meticulously checking labels and destinations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Complied with safety, health, and environmental regulations as prescribed by law.

Service Crew Member

Yy Circle
01.2024 - 01.2024
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Resolved customer complaints promptly and professionally, maintaining a focus on overall satisfaction.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Worked well with teammates and accepted coaching from management team.
  • Cleaned and maintained all areas of restaurant to promote clean image.

Skills

  • Strong teamwork
  • Teamwork and collaboration
  • Strong work ethic
  • Package handling
  • Speed and efficiency
  • Food service

Timeline

Banquet Server

Yy Circle
11.2024 - 11.2024

Pool Bar Crew

Yy Circle
10.2024 - 10.2024

Service Crew Member

Yy Circle
10.2024 - 10.2024

Parcel Sorter

EL Connect
09.2024 - 10.2024

Service Crew Member

Yy Circle
01.2024 - 01.2024
Mervyn Kwan