MERVIN ANAND AROKIADASS
GRAB DRIVER
Summary
Dynamic professional with extensive experience in pest management and operations, notably at ORIGIN EXTERMINATOR. Proven problem-solver skilled in chemical handling and customer service, enhancing client satisfaction. Successfully implemented strategies that improved operational efficiency, demonstrating a commitment to excellence and a strong ability to adapt in fast-paced environments.
Overview
33
33
years of professional experience
3
3
Languages
Work History
Pest Control Technician
ORIGIN EXTERMINATOR
05.2023 - 02.2025
- Located and evaluated pest damage to buildings and grounds to determine extent and optimal corrective actions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Prepared reports and kept detailed records of pest control activities.
- Inspected commercial and residential buildings and structures for pest issues.
Assistant Station Manager
SBS Transit
09.2022 - 04.2023
- Improved station efficiency by implementing new operational strategies and streamlining processes.
Assistant Restaurant Manager
D.O.C OSTERIA
02.2021 - 10.2022
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Identified team weak points and implemented corrective actions to resolve concerns.
Assistant Restaurant Manager
Wine Connection Tapas Bar & Bistro
05.2022 - 09.2022
- Implemented staff training programs to improve service quality and increase employee knowledge of food safety standards.
- Monitored restaurant operations and adjusted schedules to meet peak customer demand.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.
Assistant Restaurant Manager
YARANA CASUAL DINING
01.2020 - 04.2021
- Assisted restaurant manager in financial duties such as budgeting, forecasting, expense tracking, and payroll administration.
- Managed team of up to [Number] restaurant staff, maintaining exceptional customer service and quality standards.
- Ensured compliance with health department regulations by maintaining a clean and safe dining environment.
Assistant Restaurant Manager
YANTRA FINE DINING
01.2018 - 02.2020
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Expanded restaurant's reputation for exceptional service by consistently exceeding customer expectations through attentive care.
Restaurant Manager
KEE TIN CAFE
01.2017 - 12.2017
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
GRAB DRIVER
Grab Driver Centre - Sin Ming Lane
01.2015 - 01.2017
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Assistant Chef
Commercial Kitchens
01.2014 - 09.2015
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Assisted head chef in cooking dishes according to ingredients.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
Cleaning Contractor
Mr Green Clean
01.2012 - 02.2014
- Developed customized cleaning plans tailored specifically to each client''s unique needs.
- Enhanced customer satisfaction by providing thorough and efficient cleaning services.
- Continuously improved personal skills by participating in industry workshops and staying current on new products, techniques, and trends.
- Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
Area Manager
Macdonals
01.2010 - 12.2012
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Transformed underperforming teams into productive, profitable teams.
- Mentored junior staff members, providing guidance on best practices and professional development opportunities.
- Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
ASSISTANT AIR TRAFFIC CONTROLLER
Civil Aviation Authority SINGAPORE
01.1994 - 02.2008
- Maintained clear communication with pilots, ground crews, and other controllers to ensure smooth coordination of aircraft movements.
- Identified, analyzed, resolved and reported hazards and procedural issues affecting or potentially affecting safe and timely outcomes.
- Provided accurate weather updates to pilots, enabling informed decisions regarding flight paths and potential hazards.
- Provided pilots with instructions for safe landings and takeoffs at airport averaging [Number] flights per day.
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
Operations Manager
SATS Inflight Catering Centre 1
02.1992 - 12.1994
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
Education
High School Diploma -
COMMONWEALTH SEC SCH
01-1988
Skills
Vehicle maintenance
Chemical handling
Data entry
Pest management techniques
Customer service
Problem-solving
Product knowledge
Timeline
Pest Control Technician
ORIGIN EXTERMINATOR
05.2023 - 02.2025
Assistant Station Manager
SBS Transit
09.2022 - 04.2023
Assistant Restaurant Manager
Wine Connection Tapas Bar & Bistro
05.2022 - 09.2022
Assistant Restaurant Manager
D.O.C OSTERIA
02.2021 - 10.2022
Assistant Restaurant Manager
YARANA CASUAL DINING
01.2020 - 04.2021
Assistant Restaurant Manager
YANTRA FINE DINING
01.2018 - 02.2020
Restaurant Manager
KEE TIN CAFE
01.2017 - 12.2017
GRAB DRIVER
Grab Driver Centre - Sin Ming Lane
01.2015 - 01.2017
Assistant Chef
Commercial Kitchens
01.2014 - 09.2015
Cleaning Contractor
Mr Green Clean
01.2012 - 02.2014
Area Manager
Macdonals
01.2010 - 12.2012
ASSISTANT AIR TRAFFIC CONTROLLER
Civil Aviation Authority SINGAPORE
01.1994 - 02.2008
Operations Manager
SATS Inflight Catering Centre 1
02.1992 - 12.1994
High School Diploma -
COMMONWEALTH SEC SCH
Similar Profiles
Melinda CarpenterMelinda Carpenter
Accounts Receivable Administrator at Western Exterminator / A Rentokil CompanyAccounts Receivable Administrator at Western Exterminator / A Rentokil Company
Donna JacobsDonna Jacobs
Office Manager at International Exterminator CorpOffice Manager at International Exterminator Corp
Brian BruggerBrian Brugger
Certified State Inspector/Field Trainer at Western ExterminatorCertified State Inspector/Field Trainer at Western Exterminator
Daren Garcia ZapataDaren Garcia Zapata
Pest Control Technician, Pest and Termite Service Manager at Massey Services Inc.Pest Control Technician, Pest and Termite Service Manager at Massey Services Inc.
Victoria RhodesVictoria Rhodes
Pest Control Technician/Lawn Care Technician at PestBearPest Control Technician/Lawn Care Technician at PestBear