Front of House Employee
Compass Group
12.2023 - Current
MERN AN CHIA
Singapore
Timeline
Airport Police Officer
Singapore Police Force
05.2019 - 05.2021
Higher Nitec in Interactive Design
ITE College Central
04.2017 - 2019.04
Food Cart Service Crew
Resort World Sentosa
06.2015 - 04.2019
Nitec in Computing & Networking
ITE College Central
01.2014 - 2015.12
Service Crew
Suki Group
05.2013 - 05.2015
GCE N(T) Level
Balestier Hill Secondary School
01.2010 - 12.2013
Work History
Front of House Employee
Compass Group
12.2023 - Current
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Established welcoming atmosphere by greeting each guest warmly.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Airport Police Officer
Singapore Police Force
05.2019 - 05.2021
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Monitored activities captured on cameras to inform authorities of suspicious activities.
- Supplied extracts from CCTV recordings to maintain records.
- Watched both live and recorded video surveillance footage.
- Maintained close liaison with control rooms, police personnel and CCTV partners in relation to incidents.
Food Cart Service Crew
Resort World Sentosa
06.2015 - 04.2019
- Provided exceptional customer service, resulting in increased repeat business and positive reviews.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Trained new team members on procedures, customer service, and sales techniques.
- Kept all prep areas clean by sweeping, mopping, and washing down counters.
- Contributed to the achievement of sales targets through upselling food items when applicable.
- Assisted in training new crew members, ensuring they were well-equipped to provide quality service.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
- Operated cash registers and POS systems, handling over $[Amount] in cash daily.
Service Crew
Suki Group
05.2013 - 05.2015
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maximized table turnover rate by managing reservations and seating arrangements.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Education
Higher Nitec in Interactive Design
ITE College Central
Ang Mo Kio 04.2017 - 2019.04
Nitec in Computing & Networking
ITE College Central
Ang Mo Kio 01.2014 - 2015.12
GCE N(T) Level
Balestier Hill Secondary School
01.2010 - 12.2013
Skills
Customer service
Team player attitude
Strong work ethic
Attention to detail
Food safety knowledge
Allergy awareness
Summary
Developed strong communication and interpersonal skills in fast-paced customer service environment. Demonstrated ability to manage multiple tasks and provide exceptional service to guests. Seeking to transition into new field where these skills can be effectively utilized and expanded.
Languages
English
Intermediate (B1)
Chinese (Mandarin)
Intermediate (B1)
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