Merna Barsoum
Iluka
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Professional Servcices Pharmacist
Pharmacy 777
05.2024 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed prescription to confirm appropriate selection of drug, dose and check for interactions with other medications.
Pharmacist
Chemist Warehouse
12.2022 - Current
- Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
- Developed strong relationships with healthcare providers to optimize patient care and medication adherence.
- Maintained appropriate drug records and completed reports as necessary.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Streamlined prescription filling process, maximizing accuracy and minimizing wait times for patients.
- Counseled customers on medications, appropriate dosage and potential side effects.
- Prepared medications in blister packs to provide safe and convenient way to take prescribed medication.
- Supervised and coached team of pharmacy technicians and trainees.
Pharmacist in Charge
Greenleaf Pharmacy
10.2021 - 04.2024
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Monitored controlled substances inventory and records, ensuring compliance with state regulations and preventing diversion or misuse.
- Enhanced patient safety by implementing a thorough medication review process and addressing potential drug interactions.
- Maintained accurate inventory records, ensuring the pharmacy had an adequate supply of medications to meet patients'' needs.
- Coordinated immunization clinics at the pharmacy site, promoting public health initiatives within the community.
- Assisted patients with selecting appropriate over-the-counter products based on their symptoms or medical history while educating them about potential side effects or interactions with other medications they may be taking.
Pharmacist in Charge
Wizard Pharmacy
04.2021 - 11.2022
- Spearheaded quality improvement initiatives that resulted in enhanced patient care services offered through the pharmacy setting.
- Managed a team of pharmacy technicians, providing guidance and training to ensure adherence to best practices and regulatory compliance.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Pharmacist
Chemist Warehouse
04.2020 - 04.2021
Intern Pharmacist
Chemist Warehouse
10.2018 - 12.2019
Dispensary Assistant
Chemist Warehouse
05.2016 - 09.2018
Medical Sales Representative
GSK Consumer Healthcare
01.2011 - 01.2013
- Increased sales revenue by consistently meeting and exceeding sales targets through strong relationship building and product knowledge.
- Developed key relationships with medical professionals, leading to consistent referrals and increased customer base.
- Conducted informative presentations for physicians and other healthcare professionals, enhancing the understanding of product benefits and features.
- Communicating with hospital tenders and ensuring availability of company products against competitive products
- Optimized territory management by regularly analyzing sales data and adjusting strategies accordingly, maximizing efficiency.
- Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Serviced existing accounts on regular basis to maximize revenue.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
- Cooperating with our team members and regularly sharing experiences and feedback about our products and competitors' activities
Education
Bachelor of Pharmacy -
Ain Shams University
Egypt06.2006
Skills
- Customer Service and Communication Skills
- Drug Inventory Management
- Goal-Oriented
- Sales Tracking
- create and drive new business opportunities
- Organization and prioritization
- High level of business analyzation and strong commercial acumen
- Computer literate with all main systems and Microsoft office
Languages
Arabic
Bilingual or Proficient (C2)
Timeline
Professional Servcices Pharmacist
Pharmacy 777
05.2024 - Current
Pharmacist
Chemist Warehouse
12.2022 - Current
Pharmacist in Charge
Greenleaf Pharmacy
10.2021 - 04.2024
Pharmacist in Charge
Wizard Pharmacy
04.2021 - 11.2022
Pharmacist
Chemist Warehouse
04.2020 - 04.2021
Intern Pharmacist
Chemist Warehouse
10.2018 - 12.2019
Dispensary Assistant
Chemist Warehouse
05.2016 - 09.2018
Medical Sales Representative
GSK Consumer Healthcare
01.2011 - 01.2013
Bachelor of Pharmacy -
Ain Shams University
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