Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
14
14
years of professional experience
Work History
Facilities and Administrative Assistant
Agilent Technologies Singapore Pte Ltd
04.2017 - Current
- Tenant Management - Served as point of contact for internal and external customers seeking support and information.
- Built relationships with vendors and contractors to support timely and cost-effective services.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
- Managed and coordinated all facilities maintenance and repair projects within time and budget constraints.
- Directed vendors, facilities staff, and service providers as required to create efficient and non-disruptive work environment.
- Prepared reports and schedules with accuracy.
- Coordinate internal meetings, off-site events, and team-building exercises by selecting vendors and venues, managing budgets, and developing event plans.
- Scheduled office meetings and client appointments for staff teams.
- Managed executive calendars, scheduling meetings and appointments, and coordinating travel arrangements to optimize time.
- Processed travel expenses and reimbursements with 100% accuracy.
- Handled logistics, catering, agendas, and travel arrangements for meetings and event planning for 800 staff.
- Managed department budgets and generate financial reports for management review
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates
- Restocked supplies and placed purchase orders to maintain adequate stock levels
- Volunteered to help with special projects of varying degrees of complexity
- Liaised between clients and vendors and maintained effective lines of communication
- Managed filing system, entered data and completed other clerical tasks.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff
- Assisted development and implementation of new administrative procedures
- Managed department budgets and generated financial reports for management review
- Assisted coworkers and staff members with special tasks on daily basis
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
Retail Assistant
Resort World Sentosa
04.2009 - 03.2012
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Increased sales and customer satisfaction through personalized servicing.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked with loss prevention in monitoring shopper behavior.
- Answered incoming calls and emails to provide product information, features and benefits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Recommended complementary purchases to customers, increasing revenue.
Education
Major in Secretarial - Business Administration
05.2000
Singapore Workforce Skills Qualifications System
Communicate and build effective working relationships with others
- Maintain a professional image
- Work effectively in the retail environment
- Sell products and services
- Perform point of sale operations
- Perform stock control operations
- Interact with customers
- Handle merchandise display
Skills
- Office Management
- Mail Management
- Bookkeeping
- Correspondence Writing
- Vendor communication and negotiation
- Shipping and packaging
- Knowledgeable in Microsoft
- Hardworking and self-motivated
ACTIVITIES
I like to rearrange my potted plants when I feel moody on that day. I would trim, cut the roots and sometimes change the pot. I feel refreshed when I see leafy and flower blossoms.
I regularly exercise by skipping rope. It fills my energy and clears my head whenever I hit the rope.
Timeline
Facilities and Administrative Assistant - Agilent Technologies Singapore Pte Ltd
04.2017 - Current
Retail Assistant - Resort World Sentosa
04.2009 - 03.2012
PLTC - Major in Secretarial, Business Administration
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