Meng Teck Brandon Teng
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Highly capable of understanding operational requirements and provide relevant organic support to team.
Overview
4
4
years of professional experience
Work History
Operation Executive
Woodlands Transport Solutions
05.2019 - Current
- Introduced new methods to reduce process time.
- Able to apply and suggest excellent problem-solving, process development, and strategic implementation skills to support all areas of operations.
- Improved employee satisfaction rating by realigning and enforcing changing work processes.
- Highly capable of managing an average of 50 calls and emails on a daily basis.
- Strategically coordinated operations according to objectives and capabilities to meet demands
- Efficiently and effectively identified and solved all concerns that is addressed by customers.
- Implemented process improvement to optimize procedures for higher efficiency and help company evolve and grow.
- Created and managed knowledge base to address frequently asked questions and offer how-to guides and troubleshooting instruction.
- Tended to urgent correspondence to facilitate communication or resolution.
- Leveraged meeting minutes to measure progress and accountability.
Education
O” Level -
Beatty Secondary School
Singapore2011
Diploma - Chemical Engineering
Temasek Polytechnic
Singapore2015
Skills
- Customer Feedback
- Microsoft Excel
- Multi-Line Phone Talent
- Conflict Resolution
- Administrative Support
- Customer Relations
- Administrative and Office Support
- Calm and Professional Under Pressure
- Conflict Mediation
- Customer Service
- Problem-Solving Ability
- Service Standard Compliance
- Professional Telephone Demeanor
- Critical Thinking
- Active Listening
Timeline
Operation Executive
Woodlands Transport Solutions
05.2019 - Current
O” Level -
Beatty Secondary School
Diploma - Chemical Engineering
Temasek Polytechnic
Similar Profiles
Henry HubbardHenry Hubbard
Career Advisor at Workforce Solutions, Interfaith Of The WoodlandsCareer Advisor at Workforce Solutions, Interfaith Of The Woodlands
NITHIN V UNITHIN V U
SENIOR EXECUTIVE IN ACCOUNTS at KP Transport Pvt Ltd CFA HUNTSMAN SOLUTIONS (INDIA) PRIVATE LIMITEDSENIOR EXECUTIVE IN ACCOUNTS at KP Transport Pvt Ltd CFA HUNTSMAN SOLUTIONS (INDIA) PRIVATE LIMITED
Manpreet SinghManpreet Singh
Truck Driver at VIRK Transport Solutions Pty LtdTruck Driver at VIRK Transport Solutions Pty Ltd