Melvynna Tambunan

• Manage key accounts and stakeholders locally.
• Oversee receipt of materials, collaborate with internal teams, and provide comprehensive training on the SaaS tool.
• Conduct user experience testing to ensure flawless functionality for UX.
• Focus on delivering seamless project execution and building strong client relationships by liaising with stakeholders to ensure effective communication and optimal user experiences.
• Gather feedback to refine SaaS tool and workflows, support new project launches for smooth implementation, create training materials, and engage with prospects to drive business growth.

• Managed key accounts and stakeholders in APJ region, including multinational companies.
• Conceptualized strategic plans and oversaw end-to-end production and operations of on-premise events, digital campaigns, product launches, and virtual events.
• Collaborated with copy and creative team to strategize content and conducted UX testing for live assets.
• Optimized client ROI through performance reviews, improvement recommendations, and implementation of initiatives.

• Managed overall branch operations, including scheduling staff, training front desk staff, and ensuring gym safety and housekeeping.
• Addressed daily issues involving staff, clients, and vendors.
• Resolved elevated member concerns in person, on calls, and via emails.
• Handled cash procedures, maintenance, and petty cash.
• Settled and negotiated with delinquent clients.
• Processed payroll for contractors, instructors, and housekeeping staff.
• Engaged with customers regarding account and membership escalations to provide customer satisfaction.
• Supported worker communication with upper-management team.
• Maintained fully engaged and high-performing team that aligned with company values and goals.
• Identified and addressed problems and opportunities for facility.
• Contributed to ensuring EVOLVE Mixed Martial Arts complied with government policies involving Covid-19 procedures.

• Managed, settled, and negotiated with delinquent clients.
• Coded calls for delinquent clients.
• Scheduled housekeepers weekly.
• Processed housekeepers' payrolls.
• Coordinated with vendors for office and facility supplies.
• Coordinated with vendors for facility maintenance.
• Coordinated between departments on vendor issues.
• Coordinated between departments on client issues.
• Managed and ran daily operations of facility.
• Facilitated services for all existing and potential clients.

• Provided back-end support to 7 recruiters.
• Administered exams.
• Coded calls of candidates in the database.
• Collaborated with vendors on the availability of candidates.
• Matched potential CVs to current requirements.
• Handled the full cycle of intern hiring.
• Partnered with the talent acquisition specialists and HR team to understand company's talent acquisition needs.
• Sought out top talent to fill out roster.

• Managed, settled, and negotiated with delinquent clients.
• Coded calls of delinquent clients.
• Conducted sales of events and products.
• Processed receivables and payables.
• Planned, implemented, and oversaw programs.
• Organized events locally and regionally.
• Managed and ran daily operations and administrative activities.
• Coordinated special programs for clients, including:

➢ The Holland's Club Singapore,
➢ Canadian International School,
➢ Stamford American International School,
➢ The German School and
➢ Chatsworth International School.