Melvin Yeo
Summary
Proven track record in enhancing business growth and customer satisfaction at Fei Yang Auto, adept in negotiation and sales technique development. Excelled in building robust client relationships and streamlining operations, contributing significantly to market research and business strategy. Demonstrates exceptional documentation expertise and a commitment to service excellence.
Overview
4
4
years of professional experience
Work History
Car Sales & Broker
Fei Yang Auto
09.2022 - Current
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and follow ups.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Purchase Vehicles for the company to sell and build the company's inventory.
- Applying of loan and educate customers on the current market of interest rates and loan options available to their needs.
- Assist in company operations such as handling loan disbursement issues, following up on commissions for loan and insurance.
- Guide new sales staffs on how to better their sales and guide them on online systems in applying of loan and submitting disbursements.
- Constantly update oneself on the current market for vehicles, interest rates, loan commission and explore new ideas for boosting sales for the company.
- Assist the director of the company in administrative work such as handling listings of the vehicle, make payment for contractors.
- Handling operations such as transferring of vehicles. Doing handovers and basic chores such as tidying up vehicles to be presentable for handover and display.
Delivery Courier
J&T Express
06.2021 - 08.2022
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Drove safely at all times to avoid accidents and harm.
- Safely loaded items into delivery vehicle to minimize damage while in transit.
- Ensured safe transportation of packages with careful handling and secure storage methods.
- Expedited urgent deliveries, prioritizing time-sensitive shipments to meet critical deadlines.
- Reduced customer complaints by providing timely updates and maintaining clear communication throughout the delivery process.
- Demonstrated a strong commitment to customer service excellence by maintaining a courteous demeanor in challenging situations and going above and beyond to ensure complete satisfaction.
Education
Diploma in Business Management
Nanyang Polytechnic
Singapore02-2018
Skills
- Business growth
- Industry research
- Sales technique development
- Customer service
- Business relationship building
- Negotiation expertise
- Documentation expertise
- Price negotiation
- Cost calculation
- Product and service sales
- Markets research
Timeline
Car Sales & Broker
Fei Yang Auto
09.2022 - Current
Delivery Courier
J&T Express
06.2021 - 08.2022
Diploma in Business Management
Nanyang Polytechnic
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