Melvin Teo
Summary
Proven track record of enhancing customer satisfaction and streamlining IT processes, evidenced by roles at Ecquaria Technologies and other notable firms. Skilled in programming (C++, JavaScript, Python, HTML, CSS) and exceptional communication, consistently improving service outcomes and operational efficiency. Demonstrated ability to exceed in fast-paced environments, achieving significant service and technical advancements.
Overview
11
11
years of professional experience
Work History
Service Ambassador
Surrey Hills Pte Ltd
07.2023 - 04.2024
- Provided exceptional service for improved guest experiences and increased repeat business.
- Coordinated closely with other departments to address any gaps in the overall service experience effectively.
- Conducted regular inventory checks, ensuring accurate stock levels and timely replenishment of supplies.
- Managing reservations and walk ins to be more efficient.
Support Engineer
Delta Frontier Pte Ltd
02.2021 - 05.2021
- Ensured compliance with industry best practices and company policies throughout all support activities undertaken by the team.
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Increased client retention by building trust through excellent communication skills and timely issue resolution.
Information Technology Specialist
Ecquaria Technologies
08.2020 - 01.2021
- Enhanced system performance by implementing and maintaining hardware and software upgrades.
- Streamlined IT processes for increased efficiency through the development of automated solutions.
Food Service Cashier
KFC
01.2013 - 03.2015
- Provided excellent customer service by greeting guests warmly and answering questions about menu offerings.
- Collaborated with team members to achieve efficient service during peak hours, minimizing wait times for customers.
- Operated cash register systems efficiently, quickly inputting orders and processing payments for fast service turnaround times.
Education
Diploma - Information Technology
Temasek Polytechnic
Tampines New Town, Null, Singapore04.2021
National ITE Certificate (Nitec) - Mobile Devices
Institute Of Technical Education
Simei New Town, Null, Singapore01.2019
Skills
- Strong Work Ethic
- Patience and composure
- Exceptional communication
- Data entry proficiency
- Customer Service
- Programming Skills (C,Java Script, Python, HTML, CSS)
Timeline
Service Ambassador
Surrey Hills Pte Ltd
07.2023 - 04.2024
Support Engineer
Delta Frontier Pte Ltd
02.2021 - 05.2021
Information Technology Specialist
Ecquaria Technologies
08.2020 - 01.2021
Food Service Cashier
KFC
01.2013 - 03.2015
Diploma - Information Technology
Temasek Polytechnic
National ITE Certificate (Nitec) - Mobile Devices
Institute Of Technical Education
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