Melvin Choo Weng Hong
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
15
15
years of professional experience
Work History
Account Manager
Comnet Systems Pte Ltd
12.2022 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Built relationships with customers and community to promote long term business growth.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Negotiated prices, terms of sales and service agreements.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
Senior Business Development Sales Executive
Comnet Systems Pte Ltd
12.2019 - 12.2022
- Prepare quotation/proposal for tender for M&E in construction market
- Prepare preventive and corrective maintenance contracts
- Co-ordinate risk/review of each projects
- Analyze client’s specification and propose cost-effective solution
- Work within deadline to submit proposal to client
- Manage sub-vendors and negotiate best possible price
- Displayed analytical skills, work initiative and teamwork
- Review commercially on profit margins and payment milestones
- B2B sales and customer key account management
- Assessment of commercial viability to bid
- Sales forecasting, project coordination, after sales support, sales presentation
- Follow up aggressively on tenders and be updated to news/trend on construction industry
- Work hand in hand with project team to execute the project smoothly
- Manage Project team and site team
- Handle site issues and complaints
Customer Service Sales Executive
Linde Material Handling Asia Pacific Pte Ltd
01.2019 - 08.2019
- Prepare quotation for sales and rental forklifts
- Prepare preventive and corrective maintenance contracts
- Manage sub-vendors and negotiate best possible price
- Supervise machinery installation and carry out site survey
- Have technical knowledge in spare parts
- Proficient in CRM and NAVISION
- Coordinate between customers and technician
- Deploy technician for repair and breakdown jobs
- Maintain high level of customer satisfaction by following up closely
- Prompt submission of service reports
Project Sales Engineer
Vector Infotech Pte Ltd
02.2016 - 12.2018
- Prepare Proposal for Tendering
- Derive and plan strategies to increase chances of winning projects
- Co-ordinate risk/review of each projects
- Analyze client’s specification and propose cost-effective solution
- Work within deadline to submit proposal to client
- Manage sub-vendors and negotiate best possible price
- Prepare Technical and commercial proposal to suit client needs
- Have an in-depth technical knowledge on solutions provided
- Well equipped in technical and commercial terms
- Displayed analytical skills, work initiative and teamwork
- Review commercially on profit margins and payment milestones
- B2B sales and customer key account management
- Assessment of commercial viability to bid
- Sales forecasting, project coordination, after sales support, sales presentation
- Participation in trade shows, exhibitions and conferences
Promoter
Samsonite (Part-Time)
01.2010 - 01.2013
Education
Electrical, Computer and Communications Engineering (ECC)
Nanyang Polytechnic
01.2013
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Compassvale Secondary School
01.2009
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Nanchiau Primary School
01.2005
Skills
- Analytical, Interpersonal
- Meticulous, Responsible, Dedicated and Team player
- Microsoft Excel, PowerPoint, Word
- Account management
- Client relations
- Customer service
- Teamwork and collaboration
- Relationship building
- Relationship building and management
- Sales development
- Networking skills
- Account development
- Customer relationship management (CRM)
- Strategic account planning
- Contract negotiation
OTHERS
- Current Salary: $5,000 Basic with $900 Transport allowance. Excluding commission. Currently taking in around $30,000 in commission annually.
- Expected Salary: $8,500 Basic excluding allowances and commission.
Accomplishments
- 2024- Won and Secured HSA Value- $2,000,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2024 - NS Square - $750,000. Structured cabling
- 2023 - Won and Secured SGH – ECC/NDCS . Value- $2,000,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured Mount Elizabeth Hospital. Value- $1,000,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured Biopolis Nanos . Value- $400,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured Alexandra Hospital . Value- $500,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured Upper Serangoon Polyclinic. Value- $600,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured NUS COM4 and SNSRI . Value- $600,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured SPRINT PLOT3 . Value- $500,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured Punggol Sports Centre . Value- $300,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2022 - Won and Secured XCL World Academy . Value- $700,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2021 - Won and Secured Techquest . Value- $600,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2021 - Won and Secured Pasir Ris Mixed Development Value- $900,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2021 - Won and Secured One Holland Mixed Development Value- $1,000,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2021 - Won and Secured Punggol Town Hub . Value- $1,900,000 SGD Supply & Install Fiber and copper cabling.
- 2020 - Won and Secured SGH H9A Project . Value- $1,900,000 SGD Supply & Install Fiber and copper cabling. Inclusive UPS System
- 2020 - Won and Secured JTC Space Project – Value – $280,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2020- Won and Secured Katong Mall Project – Value - $110,000 SGD Supply & Install Fiber and copper cabling, Inclusive of Air blown fiber microduct.
- 2020 – Won and Secured Industrial Building at Tai Seng Avenue - $170,000 SGD Supply & Install Fiber and copper cabling, inclusive of Air blown fiber microduct
- 2020- Won and Secured NUS Kent Vale Staff Housing - $280,000 SGD Supply & Install Fiber and copper cabling, Fiber to the Home
- 2020- Won and Secured Punggol Town Hub Project - $400,000 SGD Supply & Install Fiber and copper cabling. Structured Cabling
- 2017- Won and Secured Berkprai Power Plant Project. Value- $220,000 USD Supply & Design PA, Telephone and LAN System
- 2018- Won and Secured Modec MV30 Carioca IT-LAN Multimedia. Value- $600,000 USD Supply & Design Telephone and LAN System.
- 2018- Won and Secured CELII Project. Value- $30,000 USD Supply Fiber cables and accessories.
- 2017- Won and Secured Myingyan Power Plant Project. Value- $250,000USD Supply & Design CCTV, PA and LAN System.
- 2018- Won and Secured SBPL Coal Fired Project. Value- $480,000 USD Supply & Design CCTV, PA, Radio and LAN System.
LANGUAGE PROFICIENCIES
English and Mandarin
Hobbies and Interests
Watching and playing Soccer, Badminton, reading news to be updated on current market.
Timeline
Account Manager
Comnet Systems Pte Ltd
12.2022 - Current
Senior Business Development Sales Executive
Comnet Systems Pte Ltd
12.2019 - 12.2022
Customer Service Sales Executive
Linde Material Handling Asia Pacific Pte Ltd
01.2019 - 08.2019
Project Sales Engineer
Vector Infotech Pte Ltd
02.2016 - 12.2018
Promoter
Samsonite (Part-Time)
01.2010 - 01.2013
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Compassvale Secondary School
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Nanchiau Primary School
Electrical, Computer and Communications Engineering (ECC)
Nanyang Polytechnic
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