Mellaine
Summary
Dynamic and highly experienced Senior Employee Services Advisor with over 10 years of experience in HR Shared Services. Expert in developing and implementing HRC processes and procedures. Proven track record of providing excellent customer service, resolving queries and issue, and providing general HR support to employees. A creative and resourceful problem solver who is passionate about helping employees and HR stakeholders.
Overview
14
14
years of professional experience
14
14
years of post-secondary education
4
4
Languages
Work History
Senior Employee Services Advisor
Subsea 7 Asia Pacific
06.2019 - Current
- Lead and manage the employee services team, providing guidance and support, coordinating work as appropriate to ensure the smooth delivery of Employee Services activities
- Continuously drive to improve processes and procedures to allow the on-going smooth execution of all Employee Services activity, ensuring compliance and adherence to Subsea7’s management systems, professional tools, and policies as appropriate
- Develops a constructive and professional relationship with all business stakeholders and HR colleagues
- Collaborate with HR Managers of the respective countries on migration plan and offer value-added services to enhance service level
- Acts as a subject matter expert, providing support and guidance on all aspects of Employee Services support, taking a hands-on approach to service delivery as and when required
- Provides direction, support and coaching/ training to direct reports
- Act as the sole back up when team members are on leave
- Responsible for SAP UAT testing
- Participate in Annual Performance & Development Reviews for team members
- Ensuring the HRC processes are adhered to by the team and updated as necessary with changes in legislation and company procedures
- Maintenance of people data in SAP, SuccessFactors and reporting
- Ensuring the timely and accurate input of monthly payroll information
- Ensure timely and accurate responses to employee inquiries and concerns
- Handle escalated employee issues and provide resolutions
HR Advisor
Subsea 7 Asia Pacific
06.2016 - 05.2019
- Provides Human Resource Business Partnering and expertise within the designated business area
- Design a relevant remuneration package and HR policy in line with the organization structuring
- Develops a constructive and professional relationship with all stakeholders and HR colleagues within Subsea 7
- Responsible for updating employee benefit, company policies and employment terms & conditions in the Company Handbook and Internal HR site
- Prepare letters for new offer, employee confirmation, transfer, promotion, contract renewal and staff movement
- Monitoring employee's probationary period, contract duration and renewal
- Manage employee's attendance, discipline, grievances and performance management and appraisal and employee relation
- Responsible for training planning, pre-employment medical checkup arrangement and etc
- Provide day to day HR advice e.g
- Dealing with employee conduct, IR cases
- Provide full support and advisory on the standardized people processes such as performance management, increment and bonus cycles
- Manage employee's leave and claim applications
- Ensure data accuracy in SAP HRIS and payroll related system
- Ensure that all related initiative & activities are being communicated
- Ensures the implementation of and adherence to Subsea 7's Management System, professional tools, policies, systems and processes
- Ensures accuracy and compliance of all HR data (manual and electronic)
- Participates in Territory and Global HR initiatives as and when required
HR Generalist – Assistant Manager
Citibank Malaysia Berhad
02.2015 - 06.2016
- Assist Senior HR Generalist to manage day-to-day HR function
- Be the first contact point to business (managers and employees) to provide full spectrum of HR functions covering headcount planning, compensation & benefits, performance management, learning & development, employee engagement and employee relations
- This includes: Partnering with the business managers to address key people issues e.g
- Hiring for expansion, managing attrition, building talent pipeline/succession planning
- Provide day to day HR advice e.g
- Dealing with employee conduct, IR cases
- Provide full support and advisory on the standardized people processes such as performance management, increment and bonus cycles
- Implement all globally and regionally driven HR policies and programs while ensuring that all implications to business in local context are fully addressed
- Lead and/or be part of globally and regional driven HR policy and program implementation
- Ensure human resources policies, procedures and programs are adhered to
HR Services Senior Advisor
Shell Business Service Centre
08.2013 - 02.2015
- First point of contact for Employees and Managers seeking for support on HR related policies, processes and systems
- Supports the Tier 1 Manager and Leads in ensuring the delivery of services to HR Services customers / stakeholders in the APMEO region on agreed Service Level Agreements and Targets by assuming ownership on cases assigned
- Handle more complex/escalated cases in the Tiered Service Model
- Coach and support Team Members, including handholding new joiners on their daily work, quality check, conduct/coordinate training and refreshers
- Builds and maintains excellent working relationships with the internal teams, the HR representatives within the business supported and with key business stakeholders
- Support Team Leads as and when necessary in performing investigation, identifying root cause, working out resolution and sharing the learning to HR services Advisors
- Tier 1 representative for China policy and processes migration to Shell KL Business Service Centre
- Compensation and Personal Development focal point
- China/ Hong Kong and Taiwan country focal point
- Pay and time subject matter expert back up
- Involved in SAP system testing
- To perform data maintenance on Shell People by using SAP HR
HR Services Advisor
Shell Business Service Centre
12.2010 - 07.2013
- First point of contact for Managers, Employees and HR Community, for local, system and expatriate services requests or issues and to promptly resolve the majority of requests
- Advice employees on Shell policies and benefits
- Providing consultation on the HR system (HR Online)
- Liaising with country HR counter parts on HR procedures and policies
- Managing employee's expectation on policies and claims that been submitted
Education
Bachelor Degree of Business Administration - Business Administration
Universiti Kebangsaan Malaysia
Bangi, Selangor 01.2007 - 01.2010
PMR, SPM, STPM - undefined
SMK Convent Bukit Nanas
01.2000 - 01.2006
UPSR -
SJK(C) Khai Chee
01.1994 - 01.1999
Skills
Problem-solving aptitude
Attention to detail
Continuous improvement
Critical thinking
Analytical thinking
Training and mentoring
Telephonenumber
012-9795207
Accomplishments
- Build and coached ES KL team member since the setup of Employee Services department in KL office in 2019
- Leave migration for Singapore entity from Prosoft system to AG portal system in 2019
- Leave migration for Saudi & UAE in 2020
- Setup of India entity in 2019
- Setup of Qatar entity in 2021
- Setup of Korea entity in 2023
- Implemented Power App form for Offshore Medical & Training as part of Process Improvement Initiative that reduced the request processing time from 3 days to 1 day in 2023
Timeline
Senior Employee Services Advisor
Subsea 7 Asia Pacific
06.2019 - Current
HR Advisor
Subsea 7 Asia Pacific
06.2016 - 05.2019
HR Generalist – Assistant Manager
Citibank Malaysia Berhad
02.2015 - 06.2016
HR Services Senior Advisor
Shell Business Service Centre
08.2013 - 02.2015
HR Services Advisor
Shell Business Service Centre
12.2010 - 07.2013
Bachelor Degree of Business Administration - Business Administration
Universiti Kebangsaan Malaysia
01.2007 - 01.2010
PMR, SPM, STPM - undefined
SMK Convent Bukit Nanas
01.2000 - 01.2006
UPSR -
SJK(C) Khai Chee
01.1994 - 01.1999
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