Melissa Teo Lee Ing
Jurong East
Summary
Results-driven professional with over 20 years of experience across healthcare, beauty, HR, administration, sales, marketing, customer service, finance, management, and business development. Bilingual in English and Mandarin, skilled in translation, training, and stakeholder management. Focused on enhancing operational efficiency and driving growth through strategic planning and innovative solutions while effectively managing large-scale projects to align with organizational goals.
Overview
14
14
years of professional experience
Work History
HR & Administrative Executive
Boiler Master Pte Ltd
11.2025 - 05.2026
- Human Resources Responsibilities: Assisting with recruitment, employee relations, performance management, and onboarding activities.
- Administrative Tasks: Managing office operations, including payroll, HR databases, and compliance with labour laws.
- Collaboration: Working with cross-functional teams to implement HR policies and manage administrative tasks. Ensure workers and visitors are to access Jurong Island with Pass.
- Worked part-time for three days each week over a six-month contract.
- Salary: S$1,800
Patient Service Associate
St Luke’s Hospital
10.2024 - 10.2025
- Provided compassionate patient care while managing admissions, transfers, and discharges to enhance ward operations.
- Salary: $ 2400
- Managed patient check-in processes to ensure timely and accurate registration.
- Coordinated communication between patients and healthcare providers to enhance service delivery.
- Implemented electronic health record systems to streamline patient information access.
Dental Assistant
Universe Dental Clinic
12.2023 - 10.2024
- Assisted dentist during dental procedures and surgeries, coordinated scheduling, billing, and administrative tasks.
- Part Time 3 working days a week / Contract 7 months
- Salary: $1,800 ($15/hr)
HR & Admin Executive
Boon Meng Equipment P/L
07.2023 - 02.2024
- Recruitment, onboarding, payroll, HR documentation and office administration.
- Processed payroll for employee compensation
- Led strategic initiatives to optimize operational efficiency across multiple departments.
- Developed and implemented comprehensive training programs for staff to enhance productivity.
- Streamlined workflows by integrating advanced inventory management systems, reducing operational delays.
HR & Admin Executive
Crystal Offshore
07.2021 - 06.2023
- Managed HR processes, led supplier negotiations, and coordinated administrative operations.
- Processed employee salary payments
- Led strategic initiatives to optimize operational efficiency and reduce costs across company divisions.
- Developed and implemented comprehensive training programs for staff to enhance skillsets and performance.
- Collaborated with cross-functional teams to drive process improvements and ensure alignment with business objectives.
Office Manager & Secretary
ISDOC P/L
07.2019 - 06.2021
- Supervised operations across a main office and four retail outlets, managed HR functions, and provided executive support.
- Salary: $3,200
- Coordinated office operations to enhance workflow efficiency and team collaboration.
- Managed scheduling and logistics for meetings, ensuring optimal resource allocation.
- Developed and implemented office policies to streamline administrative processes.
Sales & Operations Manager/Trainer
MELBIZ Trading
06.2013 - 06.2019
- Managed administration, finance, purchasing, and wholesale supply of beauty products to departmental stores, beauty salons, and ecommerce; coordinated sales, marketing, and promotional activities, including TV advertisements, magazine features, and participation in beauty fairs.
- Salary: $3,600
- Streamlined sales reporting processes to enhance data accuracy and visibility across departments.
- Developed and implemented training programs to improve team efficiency and product knowledge.
- Analyzed sales performance metrics to identify trends and optimize operational strategies.
Director Secretary
MTU
04.2012 - 05.2013
- Provided administrative and secretarial support to IT Director and department staff, facilitating efficient operations.
- Determined monthly salary based on company standards.
- Coordinated executive schedules, ensuring efficient time management and prioritization of critical meetings.
- Managed office communications, streamlining information flow between departments and enhancing collaboration.
- Oversaw document preparation, guaranteeing accuracy and adherence to company standards in all materials.
Education
Diploma - Anatomy & Cosmetology
Top to Toe Beauty College
01-2000
GCE O-Level - undefined
Anglican High School
01-1997
PSLE - undefined
Kong Hwa Primary School
01-1993
Skills
- Human resources management
- Operations management
- Administrative support
- Administrative skills
- Client relations
- Strategy development
- Stakeholder management
- Business development
- Supplier management
- Issue resolution
- Client account management
- Collaborative worker
- Sales expertise
- Customer-oriented
- Customer relations
- Customer retention
- Research and analysis
- Budget management
- Talent acquisition
- Long-term planning
- Budget development
- Expense control
- Market expansion
- Financial tracking
- Quality management
- Total quality management
- Inventory control
- Supply chain management
- HR policy development
- Client management
- Employee training
- Employee development
- Risk assessment
- Team building
- Employee scheduling
- Staffing
- Employee relations
- Change implementation
- Growth planning
- Strategic planning
- Strategic objective execution
- Financial oversight
- Problem resolution
- Networking
- Public speaking talent
- Quality assurance
- Employee engagement
- Employee engagement
- Cultural communication
- HR change management
- Business writing
- Market research
- Performance evaluations
- Cost reductions
- Employee training
- Labor cost controls
- Distribution management
- Employee assessments
- Training and development
- Program leadership
- Vendor sourcing
- Branding
- Team player
- Motivation
- Interpersonal skills
- Partnership development
- Labor cost controls
- Distribution management
- Team building
- Public relations
- Networking
- Analytical skills
- Organizational change
- Profit and loss
- Retention programs
- Cross-cultural communications
- Negotiation expertise
- Workplace events
Personal Information
- Nationality: Singaporean
- Availability: Immediate or Short Notice
ISDOC P/L Annual Management Award
Recognized for outstanding contributions to organizational growth
Timeline
HR & Administrative Executive
Boiler Master Pte Ltd
11.2025 - 05.2026
Patient Service Associate
St Luke’s Hospital
10.2024 - 10.2025
Dental Assistant
Universe Dental Clinic
12.2023 - 10.2024
HR & Admin Executive
Boon Meng Equipment P/L
07.2023 - 02.2024
HR & Admin Executive
Crystal Offshore
07.2021 - 06.2023
Office Manager & Secretary
ISDOC P/L
07.2019 - 06.2021
Sales & Operations Manager/Trainer
MELBIZ Trading
06.2013 - 06.2019
Director Secretary
MTU
04.2012 - 05.2013
PSLE - undefined
Kong Hwa Primary School
GCE O-Level - undefined
Anglican High School
Diploma - Anatomy & Cosmetology
Top to Toe Beauty College