Melissa Ann Gomez

2007 - 2013

• Joined as junior underwriter and involved in underwriting application for both conventional insurance and Takaful Insurance Business.
• Involved in medical underwriting by reviewing medical reports and analysing health histories and lifestyle factors in order to make informed underwriting decisions.
• Collaborated with teams from other departments to ensure accuracy and compliance with regulatory standards.
• Communicated with insurance agents and medical providers to gather and clarify necessary information needed for underwriting assessment.
• Provided guide and support to newly joined underwriters as needed.

2013 - 2015

• Lead Trainer in Underwriting Training Department.
• Conducted training programme for newly joined underwriters.
• Prepared training materials with cases studies as well as assessments for both non medical and medical training programme.
• Prepared training materials with cases studies as well as assessments for both non medical and medical training programme.
• Biggest achievement: Managed to shorten training duration and releasing 14 trainees within 12 months with both non medical and medical authority.
• Involved in reviewing & upgrading next level authority for all underwriters.
• Conducted monthly audit for underwriters under Quality Management programme.
• Conducted training for Agents & Regional Heads nationwide and involved in Agency Roadshows - helping agents to understand underwriting process and increase efficiency in submitting cases for underwriting.

2015 - 2017

• Leadership Development Programme for 1.5 yrs where I was trained to identify my strengths and building effective teams. Conducted peer coaching and ended the programme with volunteer project with SUKA society.
• Was assigned as contact point for complaints & underwriting enquiries from Regional Heads as well as identifying inconsistencies in underwriting processes.

2017 - 2018

• Involved in system enhancements for Underwriting department new products.
• Developed system requirement for compliance guidelines.
• Involved in major review exercise for the following:

1. Occupation Manual

2. Underwriting Questionnaires for participants and

medical examiners

3. Magnum (Underwriting recommendation sheet)

upgrade Project - enhancements for auto underwriting

and increasing auto acceptance rates

2018 - 2020

• Evaluated vendor offerings critically to select the most appropriate partners for delivering desired results at optimal costs.
• New Business lead in Alpha Project (New Operating system - AS 400).
• Involved extensively in providing system requirements and improving operational processes for increased operational efficiency.
• Used underwriting experience to incorporate enhancements in order to resolve operational and customer concerns.

2020 - Now

• Led cross-functional teams to achieve project milestones and deliver high-quality results especially for new product launches.
• Implemented and developed operational standards, policies and procedures upon new operational and regulatory enhancements.
• Reviewed and leveraged data and analytics to make informed decisions and drive business improvements.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Implemented innovative solutions to overcome challenges, leading to enhanced productivity levels.
• Enhanced company reputation by driving successful initiatives that addressed client pain points effectively and for better customer experience.
• Increased customer satisfaction with timely project deliveries and seamless communication.