Melissa Tok

• Reached out to potential customers via telephone, email, and in-person inquiries.
• Generated new business with marketing initiatives and strategic plans.
• Established relationships with key decision-makers within customer's organization to promote growth and retention.
• Negotiated and closed long-term agreements with new clients in assigned territory.
• Performed client research and identified opportunities for account growth, account penetration and market expansion.
• Represented company and promoted products at conferences and industry events.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Managed revenue models, process flows, operations support and customer engagement strategies.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Developed new proposals, contracts and procedures to draw in more clients and streamline work operations.
• Monitored market trends and competitor activities to identify areas of potential opportunity.
• Established key performance indicators to track and analyze business progress and adjust strategies accordingly.
• Achieved established KPI for company and individual performance through teamwork and focus on customers.

I am currently responsible for overseeing operations at all Singapore hospitals and my clients primarily consist of gynecologists. I am excited to contribute my skills, experience, and passion to a dynamic organization that values innovation and growth. With a proven track record of success, a strong work ethic and a commitment to excellence, I am confident in my ability to make a significant impact. I welcome the opportunity to discuss how my qualifications align with your organization's goals and contribute to its continued success. Thank you for considering my application.

• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Developed and implemented improved filing systems for enhanced order and accuracy.
• Verified customer information for orderly, up-to-date online systems.
• Organized and updated databases, records and other information resources.
• Created organized filing system to manage department documents.

• Provided exceptional customer service to patients, answering questions and addressing concerns.
• Verified insurance eligibility and coverage for patients.
• Entered patient demographic and insurance data into electronic medical record system.
• Managed patient registration process, confirming data accuracy and completeness.
• Built and maintained positive working relationships with patients and staff.
• Assisted patients in filling out check-in and payment paperwork.
• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Handled customer service inquiries in person, via telephone and through email.

• Arranged merchandise to present visually appealing displays and attract clientele.
• Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
• Protected store assets and inventory via loss prevention procedures.
• Ranked among top sales performers, averaging over $[Amount] sales annually.
• Offered make-up tips and popular tutorials in alignment with latest trends.
• Delivered product demonstrations and sample applications, raising exposure of key brands.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Established team priorities, maintained schedules and monitored performance.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Established performance goals for employees and provided feedback on methods for reaching those milestones.

• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.

As a makeup artist in makeup events, my primary focus is to create stunning and personalized looks for clients, ensuring they feel confident and beautiful for their special occasions.