MELISSA TAN MEI YING

Joined DOT to leverage commercial expertise for social impact, rapidly progressing through 4 ranks (Executive to Manager) by scaling revenues and securing corporate commitments.

• Revenue scaling & opportunity conversion — Co‑led a lean 2‑person fundraising team to grow closed funding from S$1.47M to S$3.74M (154% increase) by applying a corporate sales mindset to the social sector: treating every interaction as an opportunity, diagnosing stakeholder needs, and consistently converting interest into secured funding.
• Collaborative Corporate Pitching: As half of a 2-person team, co-secured a projected S$1.166M income for 2026 before the fiscal year even began. We achieved this jointly through disciplined prospecting and carefully aligning corporate CSR priorities with DOT’s mission.
• Partnership Continuity: Successfully transitioned AirTrunk from an annual donation of S$10K supporter into a S$235K multi-year funding partner by building trust and demonstrating long-term value.
• Led donor stewardship events — produced the annual Mother’s Day Gala (S$270K raised on a S$40K spend) and other stewardship activations to deepen donor commitment and drive repeat funding.
• Cultivated and stewarded high‑value partners — secured and deepened relationships with Hermès, Chanel, Dior, COMO Group, Banyan Group, Love, Bonito, LinkedIn, Micron, Dell, ServiceNow, PIMCO, PayPal, AON, DHL Express, Standard Chartered, J.P. Morgan Chase & Co, Moody’s and AVPN etc.
• Execute digital marketing and content strategies to drive lead generation and community engagement.

Forged 'Sales DNA' through strategic account management and high-stakes medical device sales.

• Elite Stakeholder & Account Management: Cultivated deep-tier relationships with Interventional Cardiologists, driving the adoption of cutting-edge cardiovascular technologies into standard practice.
• Market Leadership & Product Launch: Achieved the highest adoption rate in Singapore for the world’s first Bioabsorbable Vascular Scaffold (Absorb) in my accounts, demonstrating market leadership and successful integration of innovative solutions.
• Developed 'PCI Ninjas,' a regional educational platform for physicians, fostering knowledge-sharing and institutional trust, significantly increasing regional product uptake and establishing new business pathways.
• Simplified complex medical value propositions in consultative negotiations, enabling clear understanding and driving product adoption among discerning medical professionals.
• Operational Excellence: Maintained 0% inventory discrepancy and delivered precision sales forecasts and tender submissions, ensuring seamless commercial operations.
• Recognized for consistent over-achievement with Salesperson of the Year (2015, 2016) and contributing to Sales Team of the Year (2014). Additionally, rated 'Best in Abbott' for functional competencies.

• Facilitated complex dispute resolution and managed high customer expectations.
• Client Fronting & Dispute Resolution: Led the customer service team during the highly sensitive 1-year defects liability period, fronting mid-tier to high-net-worth property owners.
• Coordinated resolution of complex property defects, negotiating and managing expectations with internal and external stakeholders (developers, architects, main contractors, and sub-contractors).
• Developed and implemented defect-resolution workflows that ensured homeowner concerns were addressed while safeguarding developer's interests, contributing to Far East’s 2012 ISO 9001 recertification.

• Anticipated client needs in high-pressure situations to enhance service quality.
• Mastered the emotional intelligence and grace under pressure required to manage and serve a diverse, demanding clientele in confined, high-stress environments.
• Enhanced passenger satisfaction by providing exceptional customer service and addressing individual needs.