Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Melissa Padua Delon

Melissa Padua Delon

Customer Guru
Singapore

Summary

Reliable and upbeat Customer Guru. Successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

30
30
years of professional experience

Work History

Retail Assistant

Sun Dairy Mart (Cheers)
06.2023 - Current
  • Resolved customer complaints professionally, maintaining a positive brand image.
  • Started working by late June, but on by 3rd week of July was recognized for exemplary performance through employee award.
  • Enhanced store appearance through diligent merchandising and regular upkeep of displays.
  • Assisted in training new employees, contributing to development of knowledgeable workforce.
  • Participated in seasonal sales events and promotions, maximizing their impact on revenue generation.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Service Crew

Golden Beeworks Pte. Ltd. (Jollibee)
05.2019 - 12.2022
  • Provided exceptional customer service, resulting in increased repeat business and positive reviews.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Operated kitchen equipment safely and efficiently, minimizing accidents and downtime.
  • Support managers in daily sales bank deposit and other monitory transactions.

Sales Coordinator for Provincial Operations

Verlo Corporation
07.1996 - 06.2021
  • Organized trade shows, conferences, and networking events to increase brand exposure and generate leads.
  • Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
  • Coordinated product demonstrations and presentations to showcase key features and benefits to potential clients.
  • Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
  • Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
  • Assisted in the development of annual sales budgets and forecasts, ensuring alignment with company objectives.

Marketing Coordinator

Champion Sports Pte. Ltd.
12.2006 - 06.2010
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Delivered consistent results by maintaining a keen focus on data-driven decision-making across all aspects of the role.
  • Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
  • Conducted market research to identify industry trends and generate actionable insights for strategic planning purposes.
  • Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
  • Organized logistics for marketing and proposal strategy meetings.
  • Used online and offline marketing to generate leads, increase visibility and drive sales growth.

Tutor and Caretaker

Con-great International Co. Ltd.
02.2005 - 05.2005
  • Conducted regular evaluations of curriculum materials, making recommendations for updates or revisions as needed to maintain relevance in today''s rapidly changing world.
  • Established positive relationships with both students and parents, fostering open communication regarding academic progress and goals.
  • Served as an ongoing resource for both students and parents, providing guidance related to academic planning, study habits, test-preparation strategies, and more.
  • Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
  • Responded to email and telephone requests to provide students with specific information.
  • Maintain the cleanliness and functionality of the household.
  • Provide physical, emotional and psychological support to parents and students.

Promo-dizer/Cashier/Data Encoder

Metro Drug Distribution Inc.
07.1994 - 12.1994
  • Enhanced team efficiency by maintaining organized electronic files and records.
  • Collaborated with cross-functional teams to ensure accurate and consistent data across departments.
  • Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
  • Provided administrative and clerical support to Shift Managers.
  • Assist in monthly physical count inventory.
  • Support the night shift management on Counter/Cashiering requirements.
  • Received and dispatch return goods.


Education

CELTA

CA International College
Singapore
10.2022 - 12.2022

Short Court in Care Giving

APM Training Center, Inc.
Quezon City, Philippines
02.2005 - 03.2005

Bachelor of Arts - Economics

Laguna College of Business And Arts
Calamba, Laguna, Philippines
04.2001 -

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Central Luzon State University
Nueva Ecija, Philippines
04.2001 -

Skills

Special Order Coordination

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Additional Information

VOLUNTARY WORKS


Temple Keepers 2008-present

Eckankar Satsang Singapore

Singapore


PSG (Parents Support Group)

Innova Primary School 2017-2021

Singapore


Call Center Councillor

Reach Out Foundation International

Malate, Manila, Philippines




Timeline

Retail Assistant

Sun Dairy Mart (Cheers)
06.2023 - Current

CELTA

CA International College
10.2022 - 12.2022

Service Crew

Golden Beeworks Pte. Ltd. (Jollibee)
05.2019 - 12.2022

Marketing Coordinator

Champion Sports Pte. Ltd.
12.2006 - 06.2010

Tutor and Caretaker

Con-great International Co. Ltd.
02.2005 - 05.2005

Short Court in Care Giving

APM Training Center, Inc.
02.2005 - 03.2005

Bachelor of Arts - Economics

Laguna College of Business And Arts
04.2001 -

Associate of Science - Veterinary Medicine (Pre-Veterinarian)

Central Luzon State University
04.2001 -

Sales Coordinator for Provincial Operations

Verlo Corporation
07.1996 - 06.2021

Promo-dizer/Cashier/Data Encoder

Metro Drug Distribution Inc.
07.1994 - 12.1994

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Melissa Padua DelonCustomer Guru