Melissa Meow

Responsibilities

• Lead end-to-end product delivery for a multi-platform fintech ecosystem involving crypto wallets, fiat onboarding, trading automation, and internal operations tooling.
• Act as the central bridge between business, operations, engineering, and compliance—aligning stakeholder needs with system capabilities.
• Write clear, highly structured PRDs and user journeys utilized daily by developers, QA, and internal stakeholders to bridge the gap between business intent and engineering execution.
• Prioritize roadmap items and balance Agile execution based on strict risk assessments, business urgency, technical feasibility, and cross-functional team capacity.
• Regularly collaborate with third-party enterprise vendors (Sumsub, Kiln, Fireblocks, Tazapay, Avenia, Interlace, Rain) and regulatory compliance partners to ensure functional backend alignment and testable user journeys.
• Conduct foundational product scoping and architecture for institutional B2B offerings, defining company profiles, onboarding workflows, and MVP requirements.

Impact

• Product Ecosystem Scaling: Transformed a stagnant, 3-year-old crypto wallet (previously limited to basic deposits and withdrawals) into a comprehensive fintech platform by launching debit card programs, yield-generating portfolios, and fiat onramp rails.
• Platform Modernization: Co-led a full-stack UI/UX overhaul of the consumer application within a year, delivering a modernized interface and clearly defined product purpose.
• Strategic Resource Reallocation: Deprecated a redundant, time-intensive in-house HR platform in favor of a cost-effective external SaaS solution, successfully reallocating engineering bandwidth toward high-ROI revenue-generating product features.
• Market Expansion & Growth: Scoped and successfully delivered over 15 major platform features, scaling the ecosystem to 18.26K global users. Managed the operational rollout of a crypto debit card program, acquiring 4,424 active profiles and driving $145.5K in quarterly card consumption. Integrated localized LATAM fiat pay-in rails (PIX) to successfully capture 13.65K Brazilian market users.
• Compliance Infrastructure: Designed tiered KYC logic aligned with global AML policies to process over 10.8K Verified-Plus users, shipped cross-border Travel Rule compliance, and led FCA compliance implementation for UK users, translating abstract regulatory guidelines into actionable friction flows and feature gating.
• Operational Efficiency: Defined and shipped robust internal admin tooling to heavily reduce operational workload, including dedicated portals for transaction review, pricing management, and referral tracking.

Responsibilities

• Worked in a regulated biotech environment supporting software and assay development.
• Led Verification and Validation (V&V) projects for qPCR diagnostic products across a versatile portfolio including 5 New Product Introductions (NPIs), 2 sustaining projects, and 2 incubation projects.
• Collaborated closely with Product Managers, R&D Tech Leads, and Quality Assurance to discuss product specifications, ensuring market relevance, technical feasibility, and customer alignment.
• Managed daily V&V test schedules and resource allocation down to individual periods in the day, improvising efficient pathways to fit aggressive schedules with available resources.
• Acted as the lead for a 10-month LIMS (Laboratory Information Management System) implementation, facilitating communication between site QA, end-users, and business executives to align system requirements and execute a legacy-conversion plan.
• Produced traceable deliverables that translated technical workflows into stakeholder-facing reports, and built requirement traceability matrices to support audit readiness and risk mitigation.

Impact

• Digital Transformation: Spearheaded the pivot from an outdated, macro-heavy Excel inventory system (which suffered from severe system lag due to high row counts) to a secure, external database-driven LIMS solution.
• Process Efficiency: Reduced inventory "stock checkout time" by 80% (from 5 minutes to 1 minute) by replacing manual SKU/lot entry with barcode scanning workflows. Reduced inventory error incidents on high-traffic consumables (e.g., gloves, pipette tips) from 7 to 2 per quarter.
• Quality Assurance & Risk Mitigation: Prevented the market release of a non-compliant qPCR diagnostic product by generating critical V&V data proving scaled manufacturing output failed to meet R&D specifications.
• Strategic Recalibration: Identified critical sensitivity deviations caused by manufacturing "background noise," successfully compelling a mandatory revision of the recommended Ct threshold/cut-off for positive and negative diagnostics.
• Data Automation: Reduced data and results analysis time by independently designing Microsoft Excel (VBA) and JMP tools that automated complex data transformation and visualization. Eliminated the need for manual .csv copy-pasting by building a VBA macro that utilized recurring patterns, reducing data transformation time from up to 30 minutes per batch to under 1 minute.

Responsibilities

• Coordinated stakeholders across business, technical, and customer-facing teams to ensure the smooth onboarding and implementation of automated liquid handlers and nucleic acid extractors across ope
• Created training guides, job aids, and support materials. Translated user feedback into process updates and flow redesigns. Identified root causes in customer issues, flagged system limitations, and proposed operational improvements to enhance long-term usability.

Impact

• Customer Enablement: Reduced support tickets, onboarding friction, and turnaround delays through the creation of comprehensive training and support materials.
• Technical Execution: Succeeded in delivering live product demonstrations, on-site applications training, and remote troubleshooting support to customers within the first 4 months of employment.

Responsibilities

• Served as the key technical operator for a 2-year industry-commissioned research project across bioengineering and food tech domains. Planned and documented research protocols, tracked data collection, and managed multi-phase project continuity.
• Facilitated resource coordination and reporting for projects funded by government grants.
• Created and refined Standard Operating Procedures (SOPs) for recurring lab workflows and handover documentation.
• Planned and managed 26-week student internship experiences for students from ITE and Temasek Polytechnic. Took charge of mentoring three batches of student interns from ITE and Temasek Polytechnic for their 26-week internship projects.

Impact

• Technology Transfer: Generated critical technical data that proved feasibility and was successfully presented to investors during the technology transfer process.
• Talent Development: Meticulously planned internship experiences, resulting in all guided students obtaining exemplary academic grades.