Hi, I’m
Melissa Koh
Summary
Knowledgeable and dedicated customer service professional with extensive experience in lighting and furniture industry.
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability.
Overview
13
years of professional experience
Work History
Kreon South East Asia Pte Ltd
Customer Service
2016.04 - Current (8 years & 5 months)
Job overview
- Assisting Director in all sales aspect
- Handling internal and external communication on sales quotations, orders and delivery matters
- Maintaining conditional of Showroom office
- Maintaining customers after-sales satisfactory
- Coordinating of sales presentations, events and corporate gifts
- Kept detailed records of sales interactions and customer information in CRM software.
Wilhelmsen Technical Solutions Pte Ltd
Sales Coordinator
2015.02 - 2015.12 (10 months)
Job overview
- Assisting sales manager in all sales aspects
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Handling internal and external communication on sales quotations, orders and delivery matters
- Kept detailed records of sales and customer information in CRM software.
Space Furniture Asia Hub
Sales Support
2011.08 - 2015.01 (3 years & 5 months)
Job overview
- Providing administration support to up to 4 sales personnel
- Perform sales supports duties during bi-annual sales and annual stock take
- Handle internal and external communication on sales quotations, orders and delivery matters
- Kept detailed records of sales interactions and customer information in CRM software.
United Overseas Bank Pte Ltd
Customer Service Assistant
2009.11 - 2011.08 (1 year & 9 months)
Job overview
- Performing cash transaction of deposit and withdrawer.
- Assisting customer on all banking inquires.
- Promoting of the bank's new promotions to customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Aex Shipping Pte Ltd
Customer Service and Documentation
2009.03 - 2009.09 (6 months)
Job overview
- Computing and compile documentation for export shipments
- Carried out day-day-day duties accurately and efficiently.
- Invoicing and follow up on delivery status
Education
Institute of Technical Education , Singapore
No Degree from CERTIFICATE IN OFFICE SERVICE SKILLS
Northumbria University , Singapore
Bachelor of Arts from MARKETING MANAGEMENT
04.2012
Marketing Institute of Singapore , Singapore
High School Diploma
10.2010
Queenstown Secondary School , Singapore
GED
12.2004
Skills
- Issue and Complaint Resolution
- Order and Refund Processing
- Customer Data Confidentiality
- Responding to Difficult Customers
- Adaptable to new surrounding fast
- Multi-tasking
- Team player
Timeline
Customer Service
Kreon South East Asia Pte Ltd
2016.04 - Current (8 years & 5 months)
Sales Coordinator
Wilhelmsen Technical Solutions Pte Ltd
2015.02 - 2015.12 (10 months)
Sales Support
Space Furniture Asia Hub
2011.08 - 2015.01 (3 years & 5 months)
Customer Service Assistant
United Overseas Bank Pte Ltd
2009.11 - 2011.08 (1 year & 9 months)
Customer Service and Documentation
Aex Shipping Pte Ltd
2009.03 - 2009.09 (6 months)
Institute of Technical Education
No Degree from CERTIFICATE IN OFFICE SERVICE SKILLS
Northumbria University
Bachelor of Arts from MARKETING MANAGEMENT
Marketing Institute of Singapore
High School Diploma
Queenstown Secondary School
GED
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