Melissa Amanda Jansz
Kerawalapitiya
Summary
Dynamic Flight Attendant with extensive experience at SriLanka Airlines, excelling in delivering exceptional customer service and ensuring passenger safety. Proficient in first aid and adept at handling special needs passengers, I thrive in high-pressure environments, demonstrating strong adaptability and teamwork to enhance the travel experience for all.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Flight Attendant
SriLanka Airlines
01.2008 - Current
- Deliver quality and consistent service to customers onboard UL aircraft in accordance with IFS policies
- Possess strong knowledge of UL products, service routines, procedures, safety regulations, security protocols, and first aid
- Execute service duties with expertise while maintaining UL standards
- Ensure passengers' safety and comfort while keeping cabins, working areas, and lavatories clean and hygienic
- Assist and attend to special handling passengers, including unaccompanied minors, elderly individuals, mothers with infants, wheelchair users, VIPs, and passengers with special needs
- Stay updated on company regulations, service standards, grooming, and safety procedures
- Adhere to local laws and uphold the reputation of Sri Lankan Airlines
- Maintain compliance with Sri Lankan Airline’s Safety Policy and Safety Management System Manual (SMSM)
Education
GCE Ordinary Level -
01.2005
Skills
- In-depth knowledge of airline service routines and safety procedures
- Strong customer service and interpersonal skills
- First aid and emergency response
- Professional grooming and etiquette
- Handling special needs passengers
- Adaptability and problem-solving
- Teamwork and collaboration
Certification
- Diploma in Montessori Child Care & Teaching Skills, OKI International School, 05/06/07
- Diploma in Hairdressing, Ramani Fernando Training, 06/01/15
Languages
- English
- Sinhala
Timeline
Flight Attendant
SriLanka Airlines
01.2008 - Current
GCE Ordinary Level -
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