Mélanie Zhang
Oberteuringen
Summary
Dynamic logistics professional with a proven track record at HERMES (CHINA) TRADING CO., LTD, enhancing operational efficiency through effective communication and problem resolution. Skilled in ERP systems and inventory optimization, I successfully reduced resolution time by 20%, driving cross-functional collaboration and achieving key performance indicators.
Overview
10
10
years of professional experience
Work History
Logistic Executive-Customer Service Logistics
HERMES (CHINA) TRADING CO., LTD
Shanghai
08.2022 - Current
- Operate and follow delivery claims (30%):
- Manage delivery claims and supplier returns using internal systems, enhancing SOP and reducing resolution time by 20%
- Lead communication between China and HQ, improving operational efficiency
- Cross function collaboration and data sharing (30%):
- Monitor distributor performance and billing KPIs
- Propose actionable improvements based on analysis
- Follow-up on abnormal orders for vendor's KPI
- Daily operation for E-store (20%):
- Optimize E-store stock handling and order processing, supporting monthly T-mall order fulfillment
- Daily CWH allocation arrangement & Data sharing (20%):
- Coordinate daily allocation planning and collaborate with 3PLs to ensure timely warehouse operations
- Contribute to the execution of company's project
Supply Chain Executive
Pierre Fabre (Shanghai) Dermo-Cosmetique Trading Co., Ltd
Shanghai
10.2019 - 07.2022
- Inventory management (40%):
- Improve outbound and rework processes, reducing overstock and out of stock incidents
- Improve the visibility of stock availability
- Stock allocation follow-up and support on monthly review with business team & action plan follow up
- Internal & Export orders management (40%):
- Support on online and KA order processing for all brands, through responding to sales team in a timely manner and helping to coordinate transportation capacity, to better achieve fulfillment of various orders (daily replenishment/live events/GWP)
- Closely follow up each process with HQ and local commercial team to ensure fluent and timely coordination for monthly orders
- Operation functional performance (20%):
- Support on monthly sell in meeting & low stock alerts
- Deliver regular performance reports and supported process digitalization across supply chain functions
Manager Assistant & Translator
The French Pavillion of International Horticultural Exhibition 2019
Beijing
03.2019 - 07.2019
French VIP receptionist
CHINA Youth Travel Service
Beijing
02.2019 - 04.2019
Host team leader & Broadcaster
Students' Union
Zhejiang
07.2015 - 04.2017
French volunteer
United Nations World Geospatial Information Congress
Zhejiang
11.2018
French volunteer
China-Africa Private Sector Cooperation Summit
Zhejiang
08.2018
Education
Bachelor - French Language
Zhejiang Yuexiu University of Foreign Languages
Zhejiang06.2019
Skills
- ERP system
- Adobe Audition
- Supply chain management
- Inventory optimization
- Order processing
- Problem resolution
- Attention to detail
- Operational efficiency
- Communication skills
- Microsoft Teams
- Cross-functional collaboration
- KPI monitoring
- Outlook
- Word
- Excel
- PowerPoint
- Effective communication
- Logistics coordination
Volunteer Experience
- The French Pavillion of International Horticultural Exhibition 2019, Manager Assistant & Translator, 03/2019, 07/2019, Beijing, China
- CHINA Youth Travel Service, French VIP receptionist, 02/2019, 04/2019, Beijing, China
- United Nations World Geospatial Information Congress, French volunteer, 11/2018, 11/2018, Zhejiang, China
- China-Africa Private Sector Cooperation Summit, French volunteer, 08/2018, 08/2018, Zhejiang, China
- Students' Union, Host team leader & Broadcaster, 07/2015, 04/2017, Zhejiang, China
Hobbies and Interests
- Singing
- Traveling
- Photography
Awards
- Second Prize in Shanghai French Singing Competition (2023)
- Third-class scholarship (2015-2017) for two consecutive years
- Outstanding SPT Student (2015-2017) for two consecutive years
- Third prize for school English speech contest (2017)
- School Chinese and Foreign Language Host Competition Contest Winner (2017)
- First Prize in School French Singing Competition (2018)
Personal Information
Date of Birth: 04/1997
Timeline
Logistic Executive-Customer Service Logistics
HERMES (CHINA) TRADING CO., LTD
08.2022 - Current
Supply Chain Executive
Pierre Fabre (Shanghai) Dermo-Cosmetique Trading Co., Ltd
10.2019 - 07.2022
Manager Assistant & Translator
The French Pavillion of International Horticultural Exhibition 2019
03.2019 - 07.2019
French VIP receptionist
CHINA Youth Travel Service
02.2019 - 04.2019
French volunteer
United Nations World Geospatial Information Congress
11.2018
French volunteer
China-Africa Private Sector Cooperation Summit
08.2018
Host team leader & Broadcaster
Students' Union
07.2015 - 04.2017
Bachelor - French Language
Zhejiang Yuexiu University of Foreign Languages